Problem installing Omniverse

georgiy.lutsenko · December 2, 2024, 11:38am

Hi Nvidia team,

I’m trying to install Omniverse but I keep getting the “Failed to get EULA” problem. Can you tell me how to solve this problem?

Here’s the log from my terminal:

/omniverse-launcher-linux.AppImage 
13:11:43.098 › Omniverse Launcher 1.9.13 (production)
13:11:43.107 › Argv: /tmp/.mount_omniveB3W8h4/omniverse-launcher
13:11:43.107 › Crash dumps directory: /home/andrii-msi/.config/omniverse-launcher/Crashpad
13:11:43.110 › Start polling Launcher updates.
13:11:43.255 › Reset current installer.
13:11:43.264 › Running production web server.
13:11:43.268 › HTTP endpoints listening at http://localhost:33480
13:11:43.269 › HTTP endpoints listening at http://127.0.0.1:33480
13:11:43.273 › Sharing: false
13:11:43.348 › Started the Navigator web server on 127.0.0.1:34080.
13:11:44.052 › Saving omniverse-launcher.desktop file to /tmp/omniverse-launcher-IstnHo...
13:11:44.053 › 
 [Desktop Entry]
Name=omniverse-launcher
Exec="/home/andrii-msi/Downloads/omniverse-launcher-linux.AppImage"  %u
Type=Application
Terminal=false
MimeType=x-scheme-handler/omniverse-launcher

13:11:44.175 › Saving omniverse.desktop file to /tmp/omniverse-launcher-t3lqza...
13:11:44.175 › 
 [Desktop Entry]
Name=omniverse-launcher
Exec="/home/andrii-msi/Downloads/omniverse-launcher-linux.AppImage"  %u
Type=Application
Terminal=false
MimeType=x-scheme-handler/omniverse

13:11:44.231 › Initialized.
13:11:44.439 › Logged in.
13:11:49.572 › Failed to get EULA, retrying in 2.5 seconds...
13:11:49.578 › Failed to get EULA, retrying in 2.5 seconds...
13:11:49.651 › Failed to get EULA, retrying in 2.5 seconds...
13:11:52.190 › Failed to get EULA, retrying in 2.5 seconds...
13:11:52.194 › Failed to get EULA, retrying in 2.5 seconds...
13:11:52.224 › Failed to get EULA, retrying in 2.5 seconds...
13:11:54.804 › Error: Failed to load EULA, the server has returned HTTP403: <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd">
<HTML><HEAD><META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=iso-8859-1">
<TITLE>ERROR: The request could not be satisfied</TITLE>
</HEAD><BODY>
<H1>403 ERROR</H1>
<H2>The request could not be satisfied.</H2>
<HR noshade size="1px">
Request blocked.
We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.
<BR clear="all">
If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.
<BR clear="all">
<HR noshade size="1px">
<PRE>
Generated by cloudfront (CloudFront)
Request ID: 99pr1CwjtJy8VUO_qoPulN3jFqRkaxwGz4Imls2sOKsEdfFh023q6g==
</PRE>
<ADDRESS>
</ADDRESS>
</BODY></HTML>
    at /tmp/.mount_omniveB3W8h4/resources/app.asar/dist/main.js:420:56249
    at process.processTicksAndRejections (node:internal/process/task_queues:95:5)
    at async te (/tmp/.mount_omniveB3W8h4/resources/app.asar/dist/main.js:420:38720)
    at async Se.loadEULA (/tmp/.mount_omniveB3W8h4/resources/app.asar/dist/main.js:420:56161)
    at async /tmp/.mount_omniveB3W8h4/resources/app.asar/dist/main.js:420:37809
    at async node:electron/js2c/browser_init:2:98069
13:11:54.806 › Error occurred in handler for 'data-sharing-load-eula': Error: Failed to load EULA, the server has returned HTTP403: <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd">
<HTML><HEAD><META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=iso-8859-1">
<TITLE>ERROR: The request could not be satisfied</TITLE>
</HEAD><BODY>
<H1>403 ERROR</H1>
<H2>The request could not be satisfied.</H2>
<HR noshade size="1px">
Request blocked.
We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.
<BR clear="all">
If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.
<BR clear="all">
<HR noshade size="1px">
<PRE>
Generated by cloudfront (CloudFront)
Request ID: 99pr1CwjtJy8VUO_qoPulN3jFqRkaxwGz4Imls2sOKsEdfFh023q6g==
</PRE>
<ADDRESS>
</ADDRESS>
</BODY></HTML>
    at /tmp/.mount_omniveB3W8h4/resources/app.asar/dist/main.js:420:56249
    at process.processTicksAndRejections (node:internal/process/task_queues:95:5)
    at async te (/tmp/.mount_omniveB3W8h4/resources/app.asar/dist/main.js:420:38720)
    at async Se.loadEULA (/tmp/.mount_omniveB3W8h4/resources/app.asar/dist/main.js:420:56161)
    at async /tmp/.mount_omniveB3W8h4/resources/app.asar/dist/main.js:420:37809
    at async node:electron/js2c/browser_init:2:98069
13:11:54.809 › Error: Failed to load EULA, the server has returned HTTP403: <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd">
<HTML><HEAD><META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=iso-8859-1">
<TITLE>ERROR: The request could not be satisfied</TITLE>
</HEAD><BODY>
<H1>403 ERROR</H1>
<H2>The request could not be satisfied.</H2>
<HR noshade size="1px">
Request blocked.
We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.
<BR clear="all">
If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.
<BR clear="all">
<HR noshade size="1px">
<PRE>
Generated by cloudfront (CloudFront)
Request ID: Ou9Z5aYG8c8AX9LklcJUm8HdVN5BafqAuym8klp-UFvTGhRO5oUhDA==
</PRE>
<ADDRESS>
</ADDRESS>
</BODY></HTML>
    at /tmp/.mount_omniveB3W8h4/resources/app.asar/dist/main.js:420:56249
    at process.processTicksAndRejections (node:internal/process/task_queues:95:5)
    at async te (/tmp/.mount_omniveB3W8h4/resources/app.asar/dist/main.js:420:38720)
    at async Se.loadEULA (/tmp/.mount_omniveB3W8h4/resources/app.asar/dist/main.js:420:56161)
    at async /tmp/.mount_omniveB3W8h4/resources/app.asar/dist/main.js:420:37809
    at async node:electron/js2c/browser_init:2:98069
13:11:54.810 › Error occurred in handler for 'data-sharing-load-eula': Error: Failed to load EULA, the server has returned HTTP403: <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd">
<HTML><HEAD><META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=iso-8859-1">
<TITLE>ERROR: The request could not be satisfied</TITLE>
</HEAD><BODY>
<H1>403 ERROR</H1>
<H2>The request could not be satisfied.</H2>
<HR noshade size="1px">
Request blocked.
We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.
<BR clear="all">
If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.
<BR clear="all">
<HR noshade size="1px">
<PRE>
Generated by cloudfront (CloudFront)
Request ID: Ou9Z5aYG8c8AX9LklcJUm8HdVN5BafqAuym8klp-UFvTGhRO5oUhDA==
</PRE>
<ADDRESS>
</ADDRESS>
</BODY></HTML>
    at /tmp/.mount_omniveB3W8h4/resources/app.asar/dist/main.js:420:56249
    at process.processTicksAndRejections (node:internal/process/task_queues:95:5)
    at async te (/tmp/.mount_omniveB3W8h4/resources/app.asar/dist/main.js:420:38720)
    at async Se.loadEULA (/tmp/.mount_omniveB3W8h4/resources/app.asar/dist/main.js:420:56161)
    at async /tmp/.mount_omniveB3W8h4/resources/app.asar/dist/main.js:420:37809
    at async node:electron/js2c/browser_init:2:98069
13:11:54.816 › Error: Failed to load EULA, the server has returned HTTP403: <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd">
<HTML><HEAD><META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=iso-8859-1">
<TITLE>ERROR: The request could not be satisfied</TITLE>
</HEAD><BODY>
<H1>403 ERROR</H1>
<H2>The request could not be satisfied.</H2>
<HR noshade size="1px">
Request blocked.
We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.
<BR clear="all">
If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.
<BR clear="all">
<HR noshade size="1px">
<PRE>
Generated by cloudfront (CloudFront)
Request ID: _OV2Jp8fTENdNurg-FgyzJWtqL7EWm2QVpU_FyIC4gptUInzlthyFA==
</PRE>
<ADDRESS>
</ADDRESS>
</BODY></HTML>
    at /tmp/.mount_omniveB3W8h4/resources/app.asar/dist/main.js:420:56249
    at process.processTicksAndRejections (node:internal/process/task_queues:95:5)
    at async te (/tmp/.mount_omniveB3W8h4/resources/app.asar/dist/main.js:420:38720)
    at async Se.loadEULA (/tmp/.mount_omniveB3W8h4/resources/app.asar/dist/main.js:420:56161)
    at async /tmp/.mount_omniveB3W8h4/resources/app.asar/dist/main.js:420:37809
    at async node:electron/js2c/browser_init:2:98069
13:11:54.816 › Error occurred in handler for 'data-sharing-load-eula': Error: Failed to load EULA, the server has returned HTTP403: <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd">
<HTML><HEAD><META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=iso-8859-1">
<TITLE>ERROR: The request could not be satisfied</TITLE>
</HEAD><BODY>
<H1>403 ERROR</H1>
<H2>The request could not be satisfied.</H2>
<HR noshade size="1px">
Request blocked.
We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.
<BR clear="all">
If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.
<BR clear="all">
<HR noshade size="1px">
<PRE>
Generated by cloudfront (CloudFront)
Request ID: _OV2Jp8fTENdNurg-FgyzJWtqL7EWm2QVpU_FyIC4gptUInzlthyFA==
</PRE>
<ADDRESS>
</ADDRESS>
</BODY></HTML>
    at /tmp/.mount_omniveB3W8h4/resources/app.asar/dist/main.js:420:56249
    at process.processTicksAndRejections (node:internal/process/task_queues:95:5)
    at async te (/tmp/.mount_omniveB3W8h4/resources/app.asar/dist/main.js:420:38720)
    at async Se.loadEULA (/tmp/.mount_omniveB3W8h4/resources/app.asar/dist/main.js:420:56161)
    at async /tmp/.mount_omniveB3W8h4/resources/app.asar/dist/main.js:420:37809
    at async node:electron/js2c/browser_init:2:98069

Best regards, Georgiy

AshleyG_NVIDIA · December 4, 2024, 8:48pm

Hi @georgiy.lutsenko

Seems you may be in a blocked region or you have a firewall preventing you from installing. Which country are you in? Here is a related forum you may find helpful; Unable to download GDPR agreements and EULA - Omniverse / General Discussion - NVIDIA Developer Forums

Richard3D · December 4, 2024, 9:25pm

You need to make sure you have a strong, active and stable internet connection, that is not being blocked by any proxy server, firewall or antivirus. Also, we do NOT support any use of VPN. We need to detect your regional location. There are certain parts of the world we are not allowed to serve, under US Federal compliance. Let us know where you are located.

system · December 18, 2024, 9:26pm

This topic was automatically closed 14 days after the last reply. New replies are no longer allowed.

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