Connector disconnects immediately after successful connection

I am having an issue connecting to a remote Nucleus Server using Unreal connector 4.72.
All ports listed has already been added to allow connections.

Testing on localhost works just fine.

10_46_100_46_115_46_12_MANGLED folder appeared briefly.

And the logs are as below:
LogContentBrowser: Attempting asset rename: 10_46_100_46_115_46_12_MANGLED → 10_46_100_46_115_46_12_MANGLED
LogOmniverse: Connecting server omniverse://10.100.115.12…
LogOmniverse: Connect to server omniverse://10.100.115.12 successfully…
LogSlate: Took 0.000264 seconds to synchronously load lazily loaded font ‘…/…/…/Engine/Content/Slate/Fonts/DroidSansMono.ttf’ (77K)
LogOmniverse: Disconnect from server 10.100.115.12…

We just released version 104.1 of the Unreal Connector, can you try with this update?

Does Create and http://10.100.115.12:8080 work properly when connecting to this Nucleus server? I’m wondering about the stability of the server itself (though it’s unlikely this is the issue).

Also, can you enable the “Developer Log” in the Omniverse Plugin Project Settings and post the logs if you’re still seeing issues?

Hi @LouRohan, I have tested on create and its also not working. The connection time out before I could even login on the browser.

This is the log from UE5 after activating Developer Log. Hope it could throw some lights. FYI, I am trying to connect via VPN. Not sure if this could be any issue since my desktop has 2 ethernet with 2 ip.

LogSlate: Took 0.000659 seconds to synchronously load lazily loaded font '../../../Engine/Content/Editor/Slate/Fonts/FontAwesome.ttf' (139K)
LogSlate: Took 0.000689 seconds to synchronously load lazily loaded font '../../../Engine/Content/Slate/Fonts/Roboto-Light.ttf' (167K)
LogStatusBar: Looking status bar with open content browser drawer...
LogStatusBar: Using status bar: LevelEditor.StatusBar to dock content browser
LogOmniverse: Tick: authentication: Info: Discovery(ws://10.100.115.12/omni/discovery): Searching for services
LogOmniverse: Tick: authentication: Info: Discovery(wss://10.100.115.12/omni/discovery): Searching for services
LogOmniverse: Tick: authentication: Info: Discovery(ws://10.100.115.12:3333): Searching for services
LogSlate: Window 'Add Omniverse Server' being destroyed
LogOmniverse: Tick: authentication: Warning: Discovery(ws://10.100.115.12/omni/discovery): Timed out waiting for results for Nucleus Auth/Credentials
LogShaderCompilers: Display: Worker (8/8) finished batch of 10 jobs in 254.139s, TBasePassPSTDistanceFieldShadowsAndLightMapPolicyHQ [WorkerTime=64.286s], FHitProxyVS [WorkerTime=26.623s], TBasePassVSFNoLightMapPolicy [WorkerTime=23.640s], FDebugViewModeVS [WorkerTime=12.944s], TBasePassPSTLightMapPolicyHQSkylight [WorkerTime=10.927s], FLumenCardVS [WorkerTime=1.911s], FDebugViewModeVS [WorkerTime=1.496s], DepthNoColorOutputPipeline, DepthNoPixelPipeline, VelocityPipeline
LogOmniverse: Tick: authentication: Warning: Discovery(wss://10.100.115.12/omni/discovery): Timed out waiting for results for Nucleus Auth/Credentials
LogOmniverse: Tick: authentication: Info: Discovery(ws://10.100.115.12:3333): Found Auth/Credentials service using transport 'sows' {"host": "10.100.115.12", "port": 3100}
LogOmniverse: Tick: authentication: Info: Discovery(ws://10.100.115.12:3333): Found auth login_url http://*:3180
LogOmniverse: Tick: authentication: Info: Discovery(ws://10.100.115.12:3333): Found api url ws://10.100.115.12:3009
LogOmniverse: Tick: provider_nucleus: Info: Starting authentication for 10.100.115.12
LogOmniverse: Tick: authentication: Verbose: Calling system(start "" "http://10.100.115.12:3180/?server=10.100.115.12&nonce=cdb8fd80330a4eb0801e177f38fc4f2ffa5755109b914d82ae462a5c95ec6124")
LogOmniverse: Connecting server omniverse://10.100.115.12...
LogShaderCompilers: Display: Worker (5/8) finished batch of 10 jobs in 159.932s, TBasePassPSFCachedPointIndirectLightingPolicy [WorkerTime=47.564s], TLightMapDensityVSFNoLightMapPolicy [WorkerTime=25.214s], TShadowDepthVSVertexShadowDepth_VirtualShadowMap [WorkerTime=24.356s], TBasePassVSFCachedPointIndirectLightingPolicy [WorkerTime=23.995s], TBasePassPSTDistanceFieldShadowsAndLightMapPolicyHQ [WorkerTime=11.193s], TBasePassPSFNoLightMapPolicy [WorkerTime=10.126s], TBasePassPSTLightMapPolicyLQSkylight [WorkerTime=9.158s], TShadowDepthPSPixelShadowDepth_OnePassPointLight [WorkerTime=5.487s], T
ShadowDepthVSVertexShadowDepth_PerspectiveCorrect [WorkerTime=1.382s], TBasePassVSFNoLightMapPolicy [WorkerTime=1.324s]
LogOmniverse: Auth Listener: authentication: Verbose: Auth: Waiting for results from Tokens.subscribe...
LogShaderCompilers: Display: Worker (4/8) finished batch of 10 jobs in 238.151s, TBasePassPSTDistanceFieldShadowsAndLightMapPolicyHQSkylight [WorkerTime=62.703s], TBasePassPSTLightMapPolicyHQSkylight [WorkerTime=47.961s], TBasePassVSTLightMapPolicyHQ [WorkerTime=26.325s], TBasePassVSFNoLightMapPolicy [WorkerTime=25.056s], TLightMapDensityVSTLightMapPolicyLQ [WorkerTime=24.332s], TShadowDepthVSVertexShadowDepth_PerspectiveCorrect [WorkerTime=23.913s], TBasePassPSFCachedPointIndirectLightingPolicySkylight [WorkerTime=8.907s], TBasePassPSFCachedPointIndirectLightingPolicy [WorkerTime=8.538s], TBa
sePassPSFCachedVolumeIndirectLightingPolicySkylight [WorkerTime=8.064s], DepthNoPixelPipeline
LogOmniverse: Auth Listener: authentication: Info: Auth: Tokens.subscribe returned tokens for ysnew
LogOmniverse: Tick: nucleus_connection: Debug: 00000223E6AC9690 connecting to ws://10.100.115.12:3009
LogOmniverse: Tick: nucleus_connection: Debug: connecting to ws://10.100.115.12:3009
LogOmniverse: Tick: nucleus_connection: Debug: Created connection 0000022388187750
LogOmniverse: Tick: nucleus_connection: Debug: << {"client_capabilities":{"add_user_to_group":0,"auth":2,"authorize_token":1,"change_acl":0,"checkpoint_version":1,"copy":1,"copy2":0,"create":2,"create_asset":0,"create_asset_with_hash":0,"create_directory":0,"create_group":0,"create_object":0,"deep_copy_object_struct":0,"delete":0,"delete2":0,"get_acl":0,"get_acl_resolved":0,"get_acl_v2":0,"get_branches":0,"get_checkpoints":0,"get_group_users":0,"get_groups":0,"get_mount_info":0,"get_transaction_id":0,"get_user_groups":0,"get_users":0,"list":4,"list2":4,"lock":2,"mount":0,"ping":0,"read":0,"rea
d_asset_resolved":0,"read_asset_version":0,"read_object_resolved":0,"read_object_version":0,"remove_group":0,"remove_user_from_group":0,"rename":0,"rename_group":0,"replace_version":0,"set_acl_v2":0,"set_path_options":1,"set_path_options2":0,"stat2":1,"subscribe_list":1,"subscribe_read_asset":0,"subscribe_read_object":1,"subscribe_server_notifications":0,"unlock":1,"unmount":0,"update":1,"update_asset":0,"update_asset_with_hash":0,"update_object":0},"command":"authorize_token","id":1,"token":"eyJ0eXAiOiJKV1QiLCJhbGciOiJSUzI1NiJ9.eyJzdWIiOiJ5c25ldyIsImV4cCI6MTY0NzU2NjI2MCwicHJvZmlsZSI6eyJmaXJzd
F9uYW1lIjoieXMiLCJsYXN0X25hbWUiOiJ3ZWUiLCJlbWFpbCI6IndlZV95aWtfc2hhbkBhcnRjLmEtc3Rhci5lZHUuc2ciLCJhZG1pbiI6dHJ1ZSwibnVjbGV1c19ybyI6ZmFsc2UsInJlYWRvbmx5IjpmYWxzZSwicHJvdmlkZXIiOiJJbnRlcm5hbCIsImVuYWJsZWQiOnRydWUsImFjdGl2YXRlZCI6dHJ1ZX0sImp0aSI6IjZhYTgxZjg4OTBmODRlZTE5YzljZmRkYjg1MjYzZTA3IiwiaWF0IjoxNjQ3NDc5ODYwfQ.H4g-uJ0OgkKDWpd7zEOOdU3VQDfdNUoxHhOKUfIuj2_bza7f5rx2N_WkHQg843Fq8JX39akOCZ8nQKKr2XwBWw","version":"1.19"}
LogOmniverse: Tick: nucleus_connection: Debug: 00000223C97725D0 Upgraded to WebSocket
LogOmniverse: Tick: nucleus_connection: Debug: >> {"status":"OK","server_capabilities":{"add_user_to_group":0,"auth":2,"authorize_token":1,"change_acl":0,"checkpoint_version":1,"copy":1,"copy2":0,"create":2,"create_asset":0,"create_asset_with_hash":0,"create_directory":0,"create_group":0,"create_object":0,"deep_copy_object_struct":0,"delete":0,"delete2":0,"get_acl":0,"get_acl_resolved":0,"get_acl_v2":0,"get_branches":0,"get_checkpoints":0,"get_group_users":0,"get_groups":0,"get_mount_info":0,"get_transaction_id":0,"get_user_groups":0,"get_users":0,"list":4,"list2":4,"lock":2,"mount":0,"ping":0
,"read":0,"read_asset_resolved":0,"read_asset_version":0,"read_object_resolved":0,"read_object_version":0,"remove_group":0,"remove_user_from_group":0,"rename":0,"rename_group":0,"replace_version":0,"set_acl_v2":0,"set_path_options":1,"set_path_options2":0,"stat2":1,"subscribe_list":1,"subscribe_read_asset":0,"subscribe_read_object":1,"subscribe_server_notifications":0,"unlock":1,"unmount":0,"update":1,"update_asset":0,"update_asset_with_hash":0,"update_object":0},"ts":{"omni_server_out_ts":13280308986634840},"version":"\"113.6-d1558c29\" ","username":"ysnew","token":"NWKQLHTTATLGFMNQ","connect
ion_id":"E9VBK54MLFZQIRE3","connection_id_signature":"91ec608501f2afc5d23b50b3a5edf1437013111c7623a7f8752050f0227000fd","max_chunk_size":134217728,"lft_address":"http://10.100.115.12:3030","lft_threshold":65536,"super_user":true,"id":1}
LogOmniverse: Tick: provider_nucleus: Info: Connected to 10.100.115.12 as ysnew
LogOmniverse: Tick: nucleus_connection: Debug: 00000223E6AC9950 destroyed
LogOmniverse: Tick: nucleus_connection: Debug: << {"command":"omni_objects","id":2}
LogOmniverse: Tick: provider_nucleus: Info: Server 10.100.115.12 supports { { add_user_to_group, 0 }, { auth, 2 }, { authorize_token, 1 }, { change_acl, 0 }, { checkpoint_version, 1 }, { copy, 1 }, { copy2, 0 }, { create, 2 }, { create_asset, 0 }, { create_asset_with_hash, 0 }, { create_directory, 0 }, { create_group, 0 }, { create_object, 0 }, { deep_copy_object_struct, 0 }, { delete, 0 }, { delete2, 0 }, { get_acl, 0 }, { get_acl_resolved, 0 }, { get_acl_v2, 0 }, { get_branches, 0 }, { get_checkpoints, 0 }, { get_group_users, 0 }, { get_groups, 0 }, { get_mount_info, 0 }, { get_transaction_i
d, 0 }, { get_user_groups, 0 }, { get_users, 0 }, { list, 4 }, { list2, 4 }, { lock, 2 }, { mount, 0 }, { ping, 0 }, { read, 0 }, { read_asset_resolved, 0 }, { read_asset_version, 0 }, { read_object_resolved, 0 }, { read_object_version, 0 }, { remove_group, 0 }, { remove_user_from_group, 0 }, { rename, 0 }, { rename_group, 0 }, { replace_version, 0 }, { set_acl_v2, 0 }, { set_path_options, 1 }, { set_path_options2, 0 }, { stat2, 1 }, { subscribe_list, 1 }, { subscribe_read_asset, 0 }, { subscribe_read_object, 1 }, { subscribe_server_notifications, 0 }, { unlock, 1 }, { unmount, 0 }, { update, 
1 }, { update_asset, 0 }, { update_asset_with_hash, 0 }, { update_object, 0 } }
LogOmniverse: Tick: nucleus_connection: Debug: << {"command":"versioning","id":3}
LogOmniverse: Tick: provider_nucleus: Info: Server 10.100.115.12 is running version "113.6-d1558c29" 
LogOmniverse: Tick: nucleus_connection: Debug: << {"command":"get_mount_info","id":4}
LogOmniverse: Tick: nucleus_connection: Debug: >> {"status":"OK","enabled":false,"ext_value_min_size":262144,"id":2}
LogOmniverse: Tick: nucleus_connection: Debug: >> {"status":"OK","enabled":true,"id":3}
LogOmniverse: Tick: provider_nucleus: Info: Server 10.100.115.12 supports checkpoints and they are enabled
LogOmniverse: Tick: nucleus_connection: Debug: >> {"status":"OK","ts":{"omni_server_out_ts":13280308986645830},"mounts":[{"uri":"/NVIDIA","resolver":"omniverse_resolver_s3","options":"{\"timeout\": 600, \"host\":\"dcb18d6mfegct.cloudfront.net\",\"service\":\"s3\",\"secure\":false,\"redirection\":\"http://dcb18d6mfegct.cloudfront.net/\"}"}],"id":4}
LogOmniverse: Tick: provider_nucleus: Verbose: Server 10.100.115.12 mounts "/NVIDIA"
LogOmniverse: Tick: provider_nucleus: Info: Connected to 10.100.115.12
LogOmniverse: Tick: nucleus_connection: Debug: 0000022387F87550 connecting to ws://10.100.115.12:3009
LogOmniverse: Tick: nucleus_connection: Debug: connecting to ws://10.100.115.12:3009
LogOmniverse: Tick: nucleus_connection: Debug: Created connection 00000223881871D0
LogOmniverse: Tick: nucleus_connection: Debug: << {"client_capabilities":{"add_user_to_group":0,"auth":2,"authorize_token":1,"change_acl":0,"checkpoint_version":1,"copy":1,"copy2":0,"create":2,"create_asset":0,"create_asset_with_hash":0,"create_directory":0,"create_group":0,"create_object":0,"deep_copy_object_struct":0,"delete":0,"delete2":0,"get_acl":0,"get_acl_resolved":0,"get_acl_v2":0,"get_branches":0,"get_checkpoints":0,"get_group_users":0,"get_groups":0,"get_mount_info":0,"get_transaction_id":0,"get_user_groups":0,"get_users":0,"list":4,"list2":4,"lock":2,"mount":0,"ping":0,"read":0,"rea
d_asset_resolved":0,"read_asset_version":0,"read_object_resolved":0,"read_object_version":0,"remove_group":0,"remove_user_from_group":0,"rename":0,"rename_group":0,"replace_version":0,"set_acl_v2":0,"set_path_options":1,"set_path_options2":0,"stat2":1,"subscribe_list":1,"subscribe_read_asset":0,"subscribe_read_object":1,"subscribe_server_notifications":0,"unlock":1,"unmount":0,"update":1,"update_asset":0,"update_asset_with_hash":0,"update_object":0},"command":"auth","id":1,"token":"NWKQLHTTATLGFMNQ","version":"1.19"}
LogOmniverse: Connect to server omniverse://10.100.115.12 successfully...
LogOmniverse: Main: omniclient: Verbose: Request 12: getServerInfo(omniverse://10.100.115.12)
LogOmniverse: Tick: omniclient: Verbose: Request 12: getServerInfo(omniverse://10.100.115.12) returned Ok
LogOmniverse: Tick: nucleus_connection: Debug: 00000223C97720D0 Upgraded to WebSocket
LogOmniverse: Tick: nucleus_connection: Debug: >> {"status":"OK","server_capabilities":{"add_user_to_group":0,"auth":2,"authorize_token":1,"change_acl":0,"checkpoint_version":1,"copy":1,"copy2":0,"create":2,"create_asset":0,"create_asset_with_hash":0,"create_directory":0,"create_group":0,"create_object":0,"deep_copy_object_struct":0,"delete":0,"delete2":0,"get_acl":0,"get_acl_resolved":0,"get_acl_v2":0,"get_branches":0,"get_checkpoints":0,"get_group_users":0,"get_groups":0,"get_mount_info":0,"get_transaction_id":0,"get_user_groups":0,"get_users":0,"list":4,"list2":4,"lock":2,"mount":0,"ping":0
,"read":0,"read_asset_resolved":0,"read_asset_version":0,"read_object_resolved":0,"read_object_version":0,"remove_group":0,"remove_user_from_group":0,"rename":0,"rename_group":0,"replace_version":0,"set_acl_v2":0,"set_path_options":1,"set_path_options2":0,"stat2":1,"subscribe_list":1,"subscribe_read_asset":0,"subscribe_read_object":1,"subscribe_server_notifications":0,"unlock":1,"unmount":0,"update":1,"update_asset":0,"update_asset_with_hash":0,"update_object":0},"ts":{"omni_server_out_ts":13280308986675711},"version":"\"113.6-d1558c29\" ","username":"ysnew","token":"NWKQLHTTATLGFMNQ","connect
ion_id":"O6XTZJY9W2VOBZ2D","connection_id_signature":"28fef05e23ddc47522bf6182b8d2d5ece8a207b0c92e50284f261eb887d5a4f8","max_chunk_size":134217728,"lft_address":"http://10.100.115.12:3030","lft_threshold":65536,"super_user":true,"id":1}
LogOmniverse: Tick: nucleus_connection: Debug: << {"command":"ping","id":2,"ts":{"omni_client_out_ts":13280308985532189}}
LogOmniverse: Tick: nucleus_connection: Debug: >> {"status":"OK","ts":{"omni_client_out_ts":13280308985532189,"omni_server_in_ts":13280308986688624,"omni_c2s_lat":1156435,"omni_server_out_ts":13280308986688772},"username":"ysnew","token":"NWKQLHTTATLGFMNQ","connection_id":"O6XTZJY9W2VOBZ2D","max_chunk_size":134217728,"version":"\"113.6-d1558c29\" ","id":2}
LogOmniverse: Main: nucleus_connection: Debug: << {"command":"ping","id":3,"ts":{"omni_client_out_ts":13280308985898716}}
LogOmniverse: Tick: nucleus_connection: Debug: >> {"status":"OK","ts":{"omni_client_out_ts":13280308985898716,"omni_server_in_ts":13280308987055333,"omni_c2s_lat":1156617,"omni_server_out_ts":13280308987055496},"username":"ysnew","token":"NWKQLHTTATLGFMNQ","connection_id":"O6XTZJY9W2VOBZ2D","max_chunk_size":134217728,"version":"\"113.6-d1558c29\" ","id":3}
LogOmniverse: Main: nucleus_connection: Debug: << {"command":"ping","id":4,"ts":{"omni_client_out_ts":13280308986586274}}
LogOmniverse: Tick: nucleus_connection: Debug: >> {"status":"OK","ts":{"omni_client_out_ts":13280308986586274,"omni_server_in_ts":13280308987743449,"omni_c2s_lat":1157175,"omni_server_out_ts":13280308987743626},"username":"ysnew","token":"NWKQLHTTATLGFMNQ","connection_id":"O6XTZJY9W2VOBZ2D","max_chunk_size":134217728,"version":"\"113.6-d1558c29\" ","id":4}
LogOmniverse: Main: nucleus_connection: Debug: << {"command":"ping","id":5,"ts":{"omni_client_out_ts":13280308987616319}}
LogOmniverse: Tick: nucleus_connection: Debug: >> {"status":"OK","ts":{"omni_client_out_ts":13280308987616319,"omni_server_in_ts":13280308988773101,"omni_c2s_lat":1156782,"omni_server_out_ts":13280308988773262},"username":"ysnew","token":"NWKQLHTTATLGFMNQ","connection_id":"O6XTZJY9W2VOBZ2D","max_chunk_size":134217728,"version":"\"113.6-d1558c29\" ","id":5}
LogOmniverse: Tick: nucleus_connection: Debug: 00000223C97725D0 Terminating connection
LogOmniverse: Tick: nucleus_connection: Debug: 00000223C97720D0 Terminating connection
LogOmniverse: Main: nucleus_connection: Debug: Not connected
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LogOmniverse: Tick: nucleus_connection: Debug: Not connected
LogOmniverse: Tick: provider_nucleus: Debug: ListCache Resetting 10.100.115.12
LogOmniverse: Tick: nucleus_connection: Debug: 0000022387F87550 destroyed
LogOmniverse: Tick: provider_nucleus: Info: Disconnected from 10.100.115.12
LogOmniverse: Disconnect from server 10.100.115.12...

We have some theories:

  1. Something between the server and client is resetting the connection (ie: flaky wifi, VPN issue, weird security settings on a router, etc) – not much we can do here.
  2. A server bug that we’ll need to dig into.
  3. A bug in the connection library that we’ll need to dig into

Maybe start by checking the server logs for anything when you try to connect with Create or Unreal.

Thanks for the tips. Will test on local network without VPN and weird security settings.