Isaac Sim detects wrong driver version on Ubuntu 24.04 with RTX 4060 Laptop

[jayeshpst]

Isaac Sim Version

5.1.0
5.0.0
4.5.0
4.2.0
4.1.0
4.0.0
4.5.0
2023.1.1
2023.1.0-hotfix.1
Other (please specify):

Operating System

Ubuntu 24.04
Ubuntu 22.04
Ubuntu 20.04
Windows 11
Windows 10
Other (please specify):

GPU Information

• Model: RTX 4060 Laptop
• Driver Version: 535.274.02

Topic Description

Detailed Description

Hello NVIDIA team,

I am encountering a persistent issue where Isaac Sim fails to detect the correct NVIDIA driver version on my new laptop, preventing the renderer from starting. After extensive troubleshooting, I believe this is a bug specific to my hardware/OS combination.

Key System Details:

• Hardware: Lenovo LOQ Laptop
• CPU: AMD Ryzen 7 7435HS
• GPU: NVIDIA GeForce RTX 4060 Laptop GPU
• OS: Ubuntu 24.04
• NVIDIA Driver: 535.274.02 (Confirmed via nvidia-smi)
• Isaac Sim Version: 5.0.0 (Standalone)

The Core Problem:

The nvidia-smi command correctly shows that I am running driver version 535.274.02. However, the Isaac Sim log file consistently reports Installed driver: 535.18 and fails with an rtx driver verification failed error.

Extensive Troubleshooting Steps Taken:

I have followed a rigorous process to eliminate all potential user-side errors:

1. Multiple Drivers: Tried various driver versions (580, multiple 535 versions) with no success.
2. Clean Reinstall: Performed a complete “scorched earth” reinstallation of Isaac Sim. This included deleting the installation folder AND all hidden cache directories (~/.cache/ov, ~/.local/share/ov, ~/.local/share/nvidia/ov).
3. Filesystem Verification: A full filesystem search (sudo find / -name "libnvidia-rtcore.so*") has proven that the only driver library present on the entire system is the correct 535.274.02 version. The old 535.18 file does not exist.
4. Sterile Environment Test: The error persists even when launching Isaac Sim in a completely sterile environment using env -i DISPLAY=$DISPLAY XAUTHORITY=$XAUTHORITY ./isaac-sim.sh, which rules out any issues with my personal shell configuration files.

This evidence strongly suggests that Isaac Sim is failing to correctly read the active driver version from the system and is falling back to an incorrect default value.

Thank you for your time and assistance.

Error Messages

2025-10-18T03:06:44Z [8,692ms] [Error] [gpu.foundation.plugin] The currently installed NVIDIA graphics driver is unsupported or has known issues.

Reason for failure: The minimum Omniverse RTX requirement on Linux
Installed driver: 535.18
The unsupported driver range: [0.0, 535.129)

The recommended drivers: 535.161.07 (GameReady, Studio, RTX/Quadro, Grid/vGPU)
The latest driver version may also work but is not fully tested.
2025-10-18T03:06:44Z [8,692ms] [Error] [carb.scenerenderer-rtx.plugin] rtx driver verification failed.

[akhandveergarg]

Solution: Upgrade to driver to the latest version — fixes the RTX driver verification error in Isaac Sim

I was facing the exact same issue with the same GPU, i.e. NVIDIA GeForce RTX 4060 Laptop GPU.
Isaac Sim kept throwing this error at startup:

[gpu.foundation.plugin] The currently installed NVIDIA graphics driver is unsupported or has known issues.
Reason for failure: The minimum Omniverse RTX requirement
Installed driver: 535.18
The unsupported driver range: [0.0, 535.129)

Even though nvidia-smi showed a newer version like 535.274, Isaac Sim still complained because some older NVIDIA driver remnants were still present on the system.

What finally worked (Ubuntu 22.04)

1. Check available drivers:

sudo ubuntu-drivers devices

2. Install the latest recommended driver (in my case, nvidia-driver-580):

sudo apt install nvidia-driver-580 -y

3. Reboot your system:

sudo reboot

4. Verify the driver installation:

nvidia-smi

You should see something like:

+--------------------------------------------------------------------------------------+
|  NVIDIA-SMI 580.65.06              Driver Version: 580.65.06      CUDA Version: 13.0 |
+--------------------------------------------------------------------------------------+

Result

After upgrading to nvidia-driver-580 and rebooting, Isaac Sim launched perfectly — no more RTX verification failure or [gpu.foundation.plugin] errors.

[akhandveergarg]

after this, I faced the issue of Vulkan GPU crashes (ERROR_DEVICE_LOST) when running some complex simulations. The log looked like this:

[Warning] [carb.graphics-vulkan.plugin] aftermath reports no active shader during GPU crash
[Error] [carb.graphics-vulkan.plugin] VkResult: ERROR_DEVICE_LOST

Observation:

• With NVIDIA driver 580.xx, complex scenes could crash.
• Downgrading to 570.xx made simulations stable for both minimal and complex scenes.

[VickNV]

As
akhandveergarg suggested, it’s best to check the official Technical Requirements in the Omniverse Developer Guide for your GPU. Please try installing one of the recommended Production Branch drivers, such as 570.169 or 580.95.05. These are designed to be more compatible and stable for RTX features in Omniverse applications.

Using a tested Production Branch driver may resolve the version detection issue you’ve encountered. Let us know if updating to one of these versions works for your setup!

[UdulaRana]

Same thing happens to me. Instead, my GPU is GeForce 3090 with Ubuntu 22.04. The driver I am using is 535.274.04. Tried with both isaacsim 5.0.0 and 4.5. Seems to be a rendering issue.

[VickNV]

You could try installing the 570.169 driver version, which is one of the recommended Production Branch drivers listed in the Technical Requirements — Omniverse Developer Guide.

This version has been verified for Ampere-based GPUs like the RTX 3090 and is generally more stable for RTX rendering and simulation in Isaac Sim compared to older 535.xx drivers. After installing, reboot the system and check with nvidia-smi to confirm the new version before relaunching Isaac Sim.

[VickNV]

This problem is triggered by recent updates to NVIDIA drivers in the 535.x branch (e.g., 535.274.xx), where Isaac Sim incorrectly flags supported drivers as “unsupported” due to a Vulkan version overflow bug. The bug results in the Vulkan API reporting a minor version lower than the actual installed version, causing the RTX driver verification to fail and the application not to start, even on compatible hardware.

Solution:
Upgrade to the latest recommended NVIDIA driver as listed in the Technical Requirements — Omniverse Developer Guide. This will avoid the problematic minor version range.