Issue with API Key Authentication for Model Downloads in Riva Enterprise

Please provide the following information when requesting support.

Hardware - GPU T4)
Hardware - CPU
Operating System Linux
Riva Version 12.15.1
TLT Version (if relevant)
How to reproduce the issue ? (This is for errors. Please share the command and the detailed log here)

Dear NVIDIA Support Team,

I have recently deployed the Riva Enterprise solution from the Azure Marketplace onto our Azure tenant and successfully downloaded the Riva Quickstart. I have correctly configured the file with our organization name and a newly generated API key. I have also set up the NGC configuration accordingly.

The system successfully downloads Riva-Speech version 12.15.1 and Riva ServiceMaker version 12.15.1. However, when attempting to download the model version 12.15, I encounter an error stating that the API key is incorrect, despite having generated a new one specifically for this setup.

Could you assist in resolving this issue? I suspect there might be a problem with how the API key is being recognized by the system.

Thank you for your assistance.

Hi @DevAccenture


Thanks for your interest in Riva

Quick Check, did you setup the NGC prior to Riva Quickstart

ngc config set


Yes I did and I have spend 24 hours to understand why this issue arise for me and I can not find either the model to download it manually.
Thanks you so much for your swiftly replay.

Any help you could provide to solve the problem is very appreciated.