Jetson Orin 8GB dev board has no displayport video

Robotics & Edge Computing Jetson & Embedded Systems Jetson Orin Nano
1

This board was working fine but now, the displayport is no longer output video. I’ve plugged it into multiple monitors, same issue. I have reimaged the board - this time, I am seeing a docker error during installation which should not affect display output. Out of the 20+ times, I have imaged, I’ve never seen this Docker error before.

I plugged in serial console and can see it boot. Attached are some logs.
dmesg.txt (52.6 KB)
lspci.txt (3.1 KB)
Xorg.0.log (17.7 KB)

Xorg.log shows DFP-0: disconnected and DFP-1: disconnected
Not sure what this means in dmesg:
[ 18.946821] nv_platform 13800000.display: [drm] Cannot find any crtc or sizes

Any thoughts or is this a hardware issue?

3

Is this a NV devkit or custom board?

4

This is a devkit from Nvidia, nothing custom.

5

please reflash your board with sdkmanager. If same monitor was working in the beginning then should check with clean software setting again.

6

I have reimaged the board as stated in my original post. I just plugged in another NVMe drive which has a working image and still did not see any video. I also plugged the “bad image” NVMe into another board and the video is displayed leaving me to believe it is definitely a hardware issue.

7

Hi,

Please try to use sdkmanager to flash. I don’t feel your method to reflash the board is really the “full flash”. If you never used sdkmanager before, then it is highly possible that it is not full flash.

You can RMA once we’ve confirmed this situation won’t recover after flashed with sdkm.

8
  1. I did use sdkmanager to flash. It’s actually the only way I know how.
  2. I’ve flashed it a second time using SDKmanager and still no video.
  3. As I’ve said, I put in a known working NVMe drive and still no video
    which indicates to me the problem is on the board.

Also, to add to this, I notice the USB keyboard does not show numlock light and USB mouse does not have red laser light.

9

Ok then please RMA this board.