Jetson Orin AGX Rear USB A Ports Not Working

,

I am using an Orin developer kit and the back USB A ports (next to the display port) are not working. I have tried monitoring dmesg --follow when plugging in a device and there is no change in the kernel log. Additionally, the USB ports are not providing power to any devices. I have tried a keyboard, mouse, and usb to etherenet adapter. All of these devices are working on the front two usb ports. I have also tried to reflash to the unit and it is currently running Jetpack 5.1 but the usb ports are still not functioning.

Hi,
Please share the information for reference:

$ cat /etc/nv_boot_control.conf

And please try Jetpack 5.0.2. If you hit the issue in both 5.0.2 and 5.1, probably it is an issue in hardware.

Hi:

Here are the results:

TNSPEC 3701-500-0000-J.0-1-1-jetson-agx-orin-devkit-
COMPATIBLE_SPEC 3701--0000--1--jetson-agx-orin-devkit-
TEGRA_LEGACY_UPDATE false
TEGRA_BOOT_STORAGE nvme0n1
TEGRA_EMMC_ONLY false
TEGRA_CHIPID 0x23
TEGRA_OTA_BOOT_DEVICE /dev/mtdblock0
TEGRA_OTA_GPT_DEVICE /dev/mtdblock0

The USB ports are also not working on 5.0.2.

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