We have a Jetson AGX Orin developper kit 64Gb version that was run for a few weeks. It seems to have randomly stopped working. Now on boot up (Either in recovery mode or normal), the unit doesnt seem to boot and also has no LED activity. The Recovery Mode USB is also no longer recognized on our Linux Host PC when using lsbusb.
Both the USB-C and Power Jack do not work.
I was wondering if there were any solutions to this, or if an RMA is possible?
See photo for proof that when the power button is pressed there is no LED (Note I have removed the casing and wifi antennas to better analyze the board for any component level failures of which there does not seem to be any).
Hi tmont,
What’s your Jetpack version in use?
Could you boot up the devkit before? Do you know what causes it stopped working?
Do you run any application before stopped working? Or there’s any serial console log could be shared?
Please plug the mirco-USB on the devkit to your host PC to check if there any serial console log output from /dev/ttyACM0 when you power up the board.
Hi, this looks like a hardware issue. If you have some hardware knowledge, you can do some simple check, like measure the input power voltage and current to confirm if any component is damaged and shorted to GND, or use another devkit to do cross-check to make sure it is a module issue or carrier issue and then debug. Otherwise, you can run RMA for it.
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Good morning Kevin,
Jetpack version is 5.1.2 (The unit was flashed with SDK Manager)
I could boot up the dev kit before, it worked during 2 weeks of time prior. I unfortunately have no idea what caused it to stop working. I have no serial console log as I have no access to the unit by any means, (See photo results of running the command “ls /dev/tty*” while the device is plugged in and after device is disconnected. (It does not seem to detect /dev/ttyACM0 or any new device for that matter.
Good morning Trumany,
Thank-you, I will attempt these electrical checks, I do have another unit that I can use for a cross-check which I’m assuming means swapping the SoM’s and testing? However, I would like to avoid the possibility of breaking the other unit. Is there any guarentee that this won’t happen? It is a unit that would be shipped to a client soon.
It is not guaranteed. If so, better to do electrical checks first.
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