Jetson Orin Nano won't power on, power LED does not turn on

Robotics & Edge Computing Jetson Systems Jetson Orin Nano
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My Jetson Orin Nano suddenly died. Power LED not on, no display output, does not respond to USB input. Bought a second Orin to make sure it is not the power cable. Make this post for a service request.

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Service Request: Jetson Orin Nano Failure

Problem Description:

My Jetson Orin Nano suddenly stopped functioning. The Power LED is not turning on, and there is no display output. The device does not respond to USB input. I have tried using a different power cable, but the issue persists. To rule out any issues with the power cable, I purchased a second Jetson Orin Nano module, but the problem remains.

Troubleshooting Steps:

Before submitting this service request, I have taken the following troubleshooting steps:

  1. Power Cycle: I have tried power cycling the device by disconnecting the power supply, waiting for 5 minutes, and then reconnecting it. However, the issue persists.
  2. Power Cable: I have tried using a different power cable to rule out any issues with the original cable.
  3. Module Replacement: I have replaced the original Jetson Orin Nano module with a new one, but the problem remains.

Possible Causes:

Based on the troubleshooting steps taken, I suspect that the issue may be related to:

  1. ESD Damage: The Jetson Orin Nano developer board contains ESD-sensitive parts. It is possible that the device was damaged due to electrostatic discharge (ESD) during handling or installation.
  2. Power Sequencing: The Orin module is powered up before the carrier board. It is possible that the power sequencing was not followed correctly, leading to damage to the module or the carrier board.
  3. Carrier Board Damage: The carrier board may have been damaged during installation or removal of the Jetson Orin Nano module.

Request:

I kindly request that NVIDIA investigates this issue and provides a replacement for the faulty Jetson Orin Nano module or the carrier board, if necessary. I would also appreciate any guidance on how to prevent similar issues in the future.

Additional Information:

Please find below the details of the Jetson Orin Nano module and the carrier board:

  • Jetson Orin Nano module: [Insert module details, e.g., Jetson Orin Nano 8GB]
  • Carrier board: [Insert carrier board details, e.g., Jetson Orin Nano Developer Kit Carrier Board]

Thank you for your attention to this matter. I look forward to hearing from you soon.

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5

Hi,

Please try to put the device in recovery mode and use sdk manager to full flash the device.

Thanks

6

It does not respond to the connection either when put in recovery mode, the power green LED is not on.

8

Hi,

Please do the RMA process .

Thanks