Jetson Orin Not Detected SDK Manager and Unable to Reset

Robotics & Edge Computing Jetson & Embedded Systems Jetson AGX Orin
1

I am running into the exact same problem as this post but the marked solution didn’t solve my problem:

I can not detect the device with micro-USB or USB-C in the front of the Orin when using the NVIDIA SDK Manager

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I also run into the issue when I power on the machine and try to boot it is unable to finish booting and go to the log in screen

I also do not see the SSD I installed detected so want to do a “factory reset” using the SDK Manager to load the latest SDK

3

Are you using virtual machines?
Do you know how to put the device in force recovery mode?

4

I am using a virtual machine on Windows 11. The virtual machine is Ubuntu-22.04.3 as I saw that was compatible

I put the device into recovery mode by using the command:
sudo reboot --force forced-recovery

I could not get it working via the buttons after many attempts

I am connected to the Jetson from my desktop via a USB-C cable from the front port (and powering the Jetson with the USB-C power adapter into the port above the DC jack). I hear the connect sound when plugging it into the desktop

5

NO.
Please do not use virtual machines unless you know how to handle those USB connection stuff.

6

So dual boot is recommended instead so then it is only 1 OS at a time to not get the USB connections mixed up? Is this the same when connecting via Ethernet? I was using a VM just to hopefully save some time so I could switch between Windows and Linux.

Am I doing everything else correctly so far?

7

Exactly. Or you have to make sure the USB connection is correctly passed through to the guest OS, which may somehow be troublesome and unstable.

8

Now I can detect the Orin and am using the 64GB developer model when dual booting on Linux. It fails installation though and here’s the screenshot. I tried twice and still the same thing.

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9

Dump the log, please.
Press the EXPORT LOGS button.

10

SDKM_logs_JetPack_6.0_DP_Linux_for_Jetson_AGX_Orin_modules_2023-12-18_20-55-42.zip (77.3 KB)

11

Hi,

[   0.7463 ] Sending bct_br
[   1.9455 ] ERROR: might be timeout in USB write.
Error: Return value 3

That means you need this:

12

I used that command to disable autosuspend and got the same error, log attached again. I am using Ubuntu 22.04.3 LTS
SDKM_logs_JetPack_6.0_DP_Linux_for_Jetson_AGX_Orin_modules_2023-12-18_21-29-53.zip (77.6 KB)

13

You need to unplug the device, put it to force recovery mode again, and plug it back to your host PC.

14

I did all that but can try again

15

Now, just to be sure, I did this on the desktop and not the Jetson:
sudo -s
echo -1 > /sys/module/usbcore/parameters/autosuspend

16

YES. Or maybe restart your host PC.

17

I have now restarted both computers and put into recovery mode and it still fails. Here are the logs
SDKM_logs_JetPack_6.0_DP_Linux_for_Jetson_AGX_Orin_modules_2023-12-18_21-49-59.zip (92.9 KB)

18

Is there a way to confirm the autosuspend has been disabled? I see it looks to still be a USB timeout error from the cmd line. My desktop and USB cable are all stable and brand new btw

19

Then please try with another host PC with Ubuntu 20.04; we don’t quite test with 22.04.

20

Okay, I will use the same host PC but with Ubuntu 20.04. If that doesn’t work, what else can I try?

21

I cannot guarantee.
It should work with 20.04.