I just followed the Jetson Thor Quickstart Guide ( Quick Start Guide — Jetson AGX Thor Developer Kit - User Guide ) and it looks like it successfully installed (went through the install screen prompts) but now when it goes to boot and I connect to the debug port (the port under the cover), it shows a kernel panic (full boot log and kernel panic error message attached below) just after it gets to the login prompt.
nvidia-jetson-thor-boot-log.txt (83.4 KB)
Snippet of just the kernel panic:
[ 23.419496] dce: dce_client_ipc_wait:378 Client [0] unexpected err: [-110]
[ 23.419522] dce: dce_ipc_send_message_sync:554 Error in waiting for ack
[ 33.659499] dce: dce_client_ipc_wait:378 Client [0] unexpected err: [-110]
[ 33.659505] dce: dce_ipc_send_message_sync:554 Error in waiting for ack
[ 33.667777] [drm:nv_drm_exit [nvidia_drm]] *ERROR* [nvidia-drm] [GPU ID 0x00020000] Failed to allocate NvKmsKapiDevice
[ 33.667803] Unable to handle kernel NULL pointer dereference at virtual address 0000000000000018
[ 33.670015] [drm:nv_drm_register_drm_device [nvidia_drm]] *ERROR* [nvidia-drm] [GPU ID 0x00020000] Failed to load device
[ 33.678760] Mem abort info:
[ 33.692394] ESR = 0x0000000096000044
[ 33.696213] EC = 0x25: DABT (current EL), IL = 32 bits
[ 33.701452] SET = 0, FnV = 0
[ 33.704597] EA = 0, S1PTW = 0
[ 33.707906] FSC = 0x04: level 0 translation fault
[ 33.712630] Data abort info:
[ 33.715423] ISV = 0, ISS = 0x00000044, ISS2 = 0x00000000
[ 33.721014] user pgtable: 4k pages, 48-bit VAs, pgdp=000000011aabc000
[ 33.737771] [0000000000000018] pgd=0000000000000000, p4d=0000000000000000
[ 33.744407] Internal error: Oops: 0000000096000044 [#1] PREEMPT SMP
[ 33.744409] Modules linked in: xt_conntrack nft_chain_nat xt_MASQUERADE nf_nat nf_conntrack nf_defrag_ipv6 nf_defrag_ipv4 xt_addrtype nft_compat nf_tables libcrc32c nvidia_drm(O) nvidia_modeset(O) nvidia_uvm(O) qrtr bridge stp llc usb_f_ncm
usb_f_mass_storage nvidia(O) governor_pod_scaling(O) usb_f_acm u_serial usb_f_rndis u_ether libcomposite algif_hash algif_skcipher af_alg bnep snd_soc_tegra_controls(O) snd_soc_tegra_utils(O) snd_soc_tegra210_mixer snd_soc_tegra210_admaif snd
_soc_tegra186_arad(O) snd_soc_tegra210_ope snd_soc_tegra_pcm snd_soc_tegra210_sfc snd_soc_tegra186_asrc snd_soc_tegra210_mvc snd_soc_tegra210_adx snd_soc_tegra210_amx snd_soc_tegra210_i2s snd_soc_tegra210_ahub tegra210_adma nvvrs_pseq_rtc(O) s
pidev rtk_btusb(O) btusb btrtl btintel btmtk tegra_capture_coe(O) btbcm bluetooth ecdh_generic ecc crct10dif_ce sm3_ce sm3 sha3_ce sha512_ce sha512_arm64 coresight_trbe coresight rtl8852ce(O) nvmap(O) nvsciipc(O) r8126(O) ivc_cdev(O) ina3221 i
na238 arm_spe_pmu tegra234_oc_event(O)
[ 33.744453] snd_soc_tegra_audio_graph_card cfg80211 nvpmodel_clk_cap(O) snd_soc_audio_graph_card snd_soc_simple_card_utils rfkill thermal_trip_event(O) tegra23x_psc(O) tegra_cactmon_mc_all(O) nvethernet(O) snd_hda_codec_hdmi tegra_aconnect
lm90 at24 snd_hda_tegra nvidia_vrs_pseq(O) snd_soc_rt5640 snd_hda_codec snd_soc_rl6231 snd_hda_core mttcan(O) host1x_fence(O) nvpps(O) tegra_dce(O) spi_tegra114 can_dev pwm_tegra_tachometer(O) nvidia_cspmu ramoops arm_cspmu_module reed_solomo
n nvhost_vi5(O) tegra_se(O) nvhost_pva(O) tegra_se_kds(O) nvhost_nvcsi(O) crypto_engine nvhost_capture(O) tpm_ftpm_tee camera_diagnostics(O) nvhost_isp5(O) tegra_capture_isp(O) tegra_camera(O) v4l2_dv_timings host1x_nvhost(O) tegra_drm(O) tegr
a_wmark(O) nvhwpm(O) drm_display_helper drm_dp_aux_bus cec drm_kms_helper host1x(O) tegra_camera_platform(O) mc_utils(O) capture_ivc(O) v4l2_fwnode v4l2_async videobuf2_dma_contig videobuf2_memops videobuf2_v4l2 videodev videobuf2_common mc ca
mchar(O) rtcpu_debug(O) tegra_camera_rtcpu(O) ivc_bus(O)
[ 33.744489] hsp_mailbox_client(O) dm_multipath nvme_fabrics fuse drm nfnetlink ip_tables x_tables ipv6 pwm_fan pwm_tegra tegra_bpmp_thermal tegra_xudc uas ucsi_ccg typec_ucsi typec nvme nvme_core phy_tegra194_p2u pcie_tegra194 ufs_tegra(O)
pcie_tegra264(O)
[ 33.744501] CPU: 6 PID: 143 Comm: kworker/6:1 Tainted: G W O 6.8.12-tegra #1
[ 33.744503] Hardware name: NVIDIA NVIDIA Jetson AGX Thor Developer Kit/Jetson, BIOS 38.2.0-gcid-41844464 08/22/2025
[ 33.744512] pstate: 61400009 (nZCv daif +PAN -UAO -TCO +DIT -SSBS BTYPE=--)
[ 33.744514] pc : 0xffffb00c88475a94
[ 33.744517] lr : devfreq_suspend_device+0x50/0x104
[ 33.744521] x29: ffff800083e53b30 x28: 0000000000000000 x27: 0000000000000000
[ 33.744523] x26: 0000000000000000 x25: 0000000000000000 x24: 0000000000000000
[ 33.744524] x23: 0000000000000000 x22: ffffb00c88ba0708 x21: ffff00009f9d8000
[ 33.744526] x20: ffff0000879fc000 x19: ffff00008782f800 x18: ffffffffffffffff
[ 33.744527] x17: ffff80008fe7bc0c x16: ffffb00c884758b8 x15: 0000000000000000
[ 33.744529] x14: 0000000000000000 x13: 0000000000000010 x12: 0101010101010101
[ 33.744530] x11: 7f7f7f7f7f7f7f7f x10: fefefefefefefeff x9 : 7f7f7f7f7f7f7f7f
[ 33.744532] x8 : 8080808080808080 x7 : ffff000087d42380 x6 : 0000000c4db4ba5e
[ 33.744535] x5 : 1fffffffffffffff x4 : 0015752a00000000 x3 : ffffb00c884758b8
[ 33.744536] x2 : 0000000000000000 x1 : 0000000000000000 x0 : ffff00008782f800
[ 33.744538] Call trace:
[ 33.744539] 0xffffb00c88475a94
[ 33.744540] devfreq_suspend_device+0x50/0x104
[ 33.744687] nvidia_isr_kthread_bh+0x754/0x808 [nvidia]
[ 33.744791] pci_pm_runtime_suspend+0x54/0x1c0
[ 33.744801] __rpm_callback+0x48/0x1d88/0x25c
[ 33.744804] rpm_callback+0x74/0x80
[ 33.744805] rpm_suspend+0x114/0x66c
[ 33.744807] pm_runtime_work+0xdc/0xe0
[ 33.744812] worker_thread+0x328/0x440424
[ 33.744814] kthread+0x110/0x124
[ 33.744820] Code: a8c37bfd d50323bf d65f03c0 f941f801 (b900183f)
[ 33.744823] ---[ end trace 0000000000000000 ]---
[ 33.750690] Kernel Offset: 0x300c7ffa0000 from 0xffff800080000000
[ 33.750691] PHYS_OFFSET: 0x80000000
[ 33.750692] CPU features: 0x0,00000000,d003cd4b,27fffe67
[ 33.750694] Memory Limit: none
[ 34.161035] ---[ end Kernel panic - not syncing: Oops: Fatal exception ]---
I did just purchase this unit from Amazon so could this be a hardware problem? Or is this a kernel bug? Thanks!