Nice to meet everyone in the community. I am reaching out because we are doing a PoC using the AWS Marketplace Image Windows Server 2022 and the default installation of Maya 2024 crashes at startup with a blank splash window.
Enabled tracing level in the log but it does not show anything relevant.
Someone was able to install Maya 2024 on that image?
Thanks
2023-08-03 23:29:25.846 [O] Created AdlSdk Logger level [trace], API version [7.4.2.47]
2023-08-03 23:29:25.847 [T] CAdlsAdapter::Init()
2023-08-03 23:29:25.847 [T] CAdlSdkSocket::GetServiceAddress()
2023-08-03 23:29:25.847 [T] CAdlsAdapter::CustomizeWebUi()
2023-08-03 23:29:25.847 [T] CAdlsAdapter::InterlockedValidateExchangeState()
2023-08-03 23:29:25.848 [D] CAdlSdkSocket::GetServiceAddress(): url=[ws://127.0.0.1:50651/ws/v1/sdk?cryptversion=2]
2023-08-03 23:29:25.848 [D] easywsclient: connecting: host=[127.0.0.1] port=[50651] path=/[ws/v1/sdk?cryptversion=2]
2023-08-03 23:29:25.849 [T] CAdlsAdapter::Authorize()
2023-08-03 23:29:25.849 [T] CAdlsAdapter::InterlockedValidateExchangeState()
2023-08-03 23:29:25.849 [D] easywsclient: Connected to: [ws://127.0.0.1:50651/ws/v1/sdk?cryptversion=2]
2023-08-03 23:29:25.849 [T] CAdlSdkSocket::AdlsSocketThread()
2023-08-03 23:29:25.849 [T] CAdlsAdapter::Connected()
2023-08-03 23:29:25.921 [D] CAdlsAdapter::ProcessIncomingMessage() [{“msgId”:“9f3aafe4-1f7b-47d8-90dd-0040a9cda831”, “registerResp”:{“sdkId”:“SDK_FA6321C7-8EC4-4AC6-6FEE-82B962E53C4F”, “locale”:“en_US”, “errorInfo”:{“error”:false, “vendor”:“SERVICE”, “code”:0, “text”:“Success”}, “svcVersion”:“11.11.0.4128”}}]
2023-08-03 23:29:25.921 [T] CAdlsAdapter::ProcessRegisterMessage(): RegisterResp received
2023-08-03 23:29:25.921 [D] CAdlsAdapter::ProcessRegisterMessage(): Sending queued request…
2023-08-03 23:29:25.922 [D] CAdlsAdapter::ProcessRegisterMessage(): Sending queued request…
2023-08-03 23:29:25.954 [D] CAdlsAdapter::ProcessIncomingMessage() [{“msgId”:“MSG_53D3EDE0-1C6C-4F9A-4140-6784972DE1E6”, “launchExe”:{“path”:“C:\Program Files (x86)\Common Files\Autodesk Shared\AdskLicensing\13.2.0.9150\AdskLicensingAgent/AdskLicensingAgent.exe”, “args”:“-i 0d2ad74f-bbbc-45d3-4cb6-db3dd802c801 -c 2”, “envVar”:{“ADLSDK_LOG_LEVEL”:“T”, “ALLUSERSPROFILE”:“C:\ProgramData”, “APPDATA”:“C:\Users\Administrator\AppData\Roaming”, “AWS_EXECUTION_ENV”:“EC2”, “CLIENTNAME”:“MacBook-Pro-de-”, “COMPUTERNAME”:“EC2AMAZ-LP7VUGK”, “ComSpec”:“C:\Windows\system32\cmd.exe”, “CommonProgramFiles”:“C:\Program Files\Common Files”, “CommonProgramFiles(x86)”:“C:\Program Files (x86)\Common Files”, “CommonProgramW6432”:“C:\Program Files\Common Files”, “DriverData”:“C:\Windows\System32\Drivers\DriverData”, “EC2LAUNCH_TELEMETRY”:“1”, “HOME”:“C:/Users/Administrator/Documents”, “HOMEDRIVE”:“C:”, “HOMEPATH”:“\Users\Administrator”, “LOCALAPPDATA”:“C:\Users\Administrator\AppData\Local”, “LOGONSERVER”:“\\EC2AMAZ-LP7VUGK”, “MAYA_APP_DIR”:“C:/Users/Administrator/Documents/maya”, “MAYA_CONTENT_PATH”:“C:/Program Files/Autodesk/Maya2024/Examples”, “MAYA_LOCATION”:“C:/Program Files/Autodesk/Maya2024”, “MAYA_MODULE_PATH”:“C:/Program Files/Autodesk/Maya2024/modules;C:/Users/Administrator/Documents/maya/2024/modules;C:/Users/Administrator/Documents/maya/modules;C:/Program Files/Common Files/Autodesk Shared/Modules/maya/2024”, “MAYA_PLUG_IN_PATH”:“C:/Users/Administrator/Documents/maya/2024/plug-ins;C:/Users/Administrator/Documents/maya/plug-ins;C:/Program Files/Autodesk/Maya2024/bin/plug-ins”, “MAYA_REVERSE_FILEFORMAT_EXT”:“1”, “MAYA_SCRIPT_BASE”:“C:/Program Files/Autodesk/Maya2024”, “MAYA_SCRIPT_PATH”:“C:/Users/Administrator/Documents/maya/2024/scripts;C:/Users/Administrator/Documents/maya/scripts;C:/Users/Administrator/Documents/maya/2024/presets;C:/Users/Administrator/Documents/maya/2024/prefs/shelves;C:/Users/Administrator/Documents/maya/2024/prefs/markingMenus;C:/Users/Administrator/Documents/maya/2024/prefs/scripts;C:/Program Files/Autodesk/Maya2024/scripts;C:/Program Files/Autodesk/Maya2024/scripts/startup;C:/Program Files/Autodesk/Maya2024/scripts/shelves;C:/Program Files/Autodesk/Maya2024/scripts/others;C:/Program Files/Autodesk/Maya2024/scripts/AETemplates;C:/Program Files/Autodesk/Maya2024/scripts/unsupported;C:/Program Files/Autodesk/Maya2024/scripts/paintEffects;C:/Program Files/Autodesk/Maya2024/scripts/fluidEffects;C:/Program Files/Autodesk/Maya2024/scripts/hair;C:/Program Files/Autodesk/Maya2024/scripts/cloth;C:/Program Files/Autodesk/Maya2024/scripts/live;C:/Program Files/Autodesk/Maya2024/scripts/fur;C:/Program Files/Autodesk/Maya2024/scripts/muscle;C:/Program Files/Autodesk/Maya2024/scripts/turtle;C:/Program Files/Autodesk/Maya2024/scripts/FBX;C:/Program Files/Autodesk/Maya2024/scripts/mayaHIK”, “NUMBER_OF_PROCESSORS”:“48”, “OS”:“Windows_NT”, “PATHEXT”:“.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC”, “PROCESSOR_ARCHITECTURE”:“AMD64”, “PROCESSOR_IDENTIFIER”:“Intel64 Family 6 Model 85 Stepping 7, GenuineIntel”, “PROCESSOR_LEVEL”:“6”, “PROCESSOR_REVISION”:“5507”, “PSModulePath”:“C:\Windows\system32\WindowsPowerShell\v1.0\Modules;C:\Program Files\WindowsPowerShell\Modules”, “PUBLIC”:“C:\Users\Public”, “Path”:“C:/Program Files/Autodesk/Maya2024/bin/Cg;C:/Program Files/Autodesk/Maya2024/bin;C:/Windows/system32;C:/Windows;C:/Windows/System32/Wbem;C:/Windows/System32/WindowsPowerShell/v1.0/;C:/Windows/System32/OpenSSH/;C:/Program Files/Amazon/cfn-bootstrap/;C:/Users/Administrator/AppData/Local/Microsoft/WindowsApps;”, “ProgramData”:“C:\ProgramData”, “ProgramFiles”:“C:\Program Files”, “ProgramFiles(x86)”:“C:\Program Files (x86)”, “ProgramW6432”:“C:\Program Files”, “SESSIONNAME”:“RDP-Tcp#0”, “SystemDrive”:“C:”, “SystemRoot”:“C:\Windows”, “TEMP”:“C:\Users\ADMINI~1\AppData\Local\Temp\2”, “TMP”:“C:\Users\ADMINI~1\AppData\Local\Temp\2”, “TMPDIR”:“C:\Users\ADMINI~1\AppData\Local\Temp\2”, “USER”:“Administrator”, “USERDOMAIN”:“EC2AMAZ-LP7VUGK”, “USERDOMAIN_ROAMINGPROFILE”:“EC2AMAZ-LP7VUGK”, “USERNAME”:“Administrator”, “USERPROFILE”:“C:\Users\Administrator”, “WF_IMF_CIN_CORRECTION”:“both”, “WF_IMF_CIN_WHITE_POINT”:“685”, “XBMLANGPATH”:“C:/Users/Administrator/Documents/maya/2024/prefs/icons;C:/Users/Administrator/Documents/maya/prefs/icons;C:/Program Files/Autodesk/Maya2024/icons;C:/Program Files/Autodesk/Maya2024/app-defaults;C:/Program Files/Autodesk/Maya2024/icons/paintEffects;C:/Program Files/Autodesk/Maya2024/icons/fluidEffects;C:/Program Files/Autodesk/Maya2024/icons/hair;C:/Program Files/Autodesk/Maya2024/icons/cloth;C:/Program Files/Autodesk/Maya2024/icons/live;C:/Program Files/Autodesk/Maya2024/icons/fur;C:/Program Files/Autodesk/Maya2024/icons/muscle;C:/Program Files/Autodesk/Maya2024/icons/turtle;C:/Program Files/Autodesk/Maya2024/icons/FBX;C:/Program Files/Autodesk/Maya2024/icons/mayaHIK”, “windir”:“C:\Windows”}}}]
2023-08-03 23:29:25.954 [T] CAdlsAdapter::IncomingAdlsMsg(): LaunchExe received
2023-08-03 23:29:25.972 [T] AdlSdk::CWinVerifyTrustOnFile::handleVerifyErrors: C:\Program Files (x86)\Common Files\Autodesk Shared\AdskLicensing\13.2.0.9150\AdskLicensingAgent/AdskLicensingAgent.exe is signed and the signature was verified
2023-08-03 23:29:25.972 [T] AdlSdk::CWinVerifyTrustOnFile::verifyPublisherInfo: Valid Autodesk publisher information found
2023-08-03 23:29:25.976 [D] CUtil::LaunchWinExe(): GetExitCodeProcess() succeeded with exit_code=[259] (STILL_ACTIVE) for pid=[9980]
2023-08-03 23:29:26.060 [D] CAdlsAdapter::ProcessIncomingMessage() [{“msgId”:“MSG_73629FED-41ED-4854-5865-BC9E3A0BB7AE”, “launchExe”:{“path”:“C:\Program Files (x86)\Common Files\Autodesk Shared\AdskLicensing\13.2.0.9150\AdskLicensingAgent/AdskLicensingAgent.exe”, “args”:“-r 0 -n /analytics/v1/connect?analyticsagentid=analytics-036c9126-76b1-40b9-6335-5b50286c0364 --no-gui -c 2 -i analytics-036c9126-76b1-40b9-6335-5b50286c0364”, “envVar”:{“ADLSDK_LOG_LEVEL”:“T”, “ALLUSERSPROFILE”:“C:\ProgramData”, “APPDATA”:“C:\Users\Administrator\AppData\Roaming”, “AWS_EXECUTION_ENV”:“EC2”, “CLIENTNAME”:“MacBook-Pro-de-”, “COMPUTERNAME”:“EC2AMAZ-LP7VUGK”, “ComSpec”:“C:\Windows\system32\cmd.exe”, “CommonProgramFiles”:“C:\Program Files\Common Files”, “CommonProgramFiles(x86)”:“C:\Program Files (x86)\Common Files”, “CommonProgramW6432”:“C:\Program Files\Common Files”, “DriverData”:“C:\Windows\System32\Drivers\DriverData”, “EC2LAUNCH_TELEMETRY”:“1”, “HOME”:“C:/Users/Administrator/Documents”, “HOMEDRIVE”:“C:”, “HOMEPATH”:“\Users\Administrator”, “LOCALAPPDATA”:“C:\Users\Administrator\AppData\Local”, “LOGONSERVER”:“\\EC2AMAZ-LP7VUGK”, “MAYA_APP_DIR”:“C:/Users/Administrator/Documents/maya”, “MAYA_CONTENT_PATH”:“C:/Program Files/Autodesk/Maya2024/Examples”, “MAYA_LOCATION”:“C:/Program Files/Autodesk/Maya2024”, “MAYA_MODULE_PATH”:“C:/Program Files/Autodesk/Maya2024/modules;C:/Users/Administrator/Documents/maya/2024/modules;C:/Users/Administrator/Documents/maya/modules;C:/Program Files/Common Files/Autodesk Shared/Modules/maya/2024”, “MAYA_PLUG_IN_PATH”:“C:/Users/Administrator/Documents/maya/2024/plug-ins;C:/Users/Administrator/Documents/maya/plug-ins;C:/Program Files/Autodesk/Maya2024/bin/plug-ins”, “MAYA_REVERSE_FILEFORMAT_EXT”:“1”, “MAYA_SCRIPT_BASE”:“C:/Program Files/Autodesk/Maya2024”, “MAYA_SCRIPT_PATH”:“C:/Users/Administrator/Documents/maya/2024/scripts;C:/Users/Administrator/Documents/maya/scripts;C:/Users/Administrator/Documents/maya/2024/presets;C:/Users/Administrator/Documents/maya/2024/prefs/shelves;C:/Users/Administrator/Documents/maya/2024/prefs/markingMenus;C:/Users/Administrator/Documents/maya/2024/prefs/scripts;C:/Program Files/Autodesk/Maya2024/scripts;C:/Program Files/Autodesk/Maya2024/scripts/startup;C:/Program Files/Autodesk/Maya2024/scripts/shelves;C:/Program Files/Autodesk/Maya2024/scripts/others;C:/Program Files/Autodesk/Maya2024/scripts/AETemplates;C:/Program Files/Autodesk/Maya2024/scripts/unsupported;C:/Program Files/Autodesk/Maya2024/scripts/paintEffects;C:/Program Files/Autodesk/Maya2024/scripts/fluidEffects;C:/Program Files/Autodesk/Maya2024/scripts/hair;C:/Program Files/Autodesk/Maya2024/scripts/cloth;C:/Program Files/Autodesk/Maya2024/scripts/live;C:/Program Files/Autodesk/Maya2024/scripts/fur;C:/Program Files/Autodesk/Maya2024/scripts/muscle;C:/Program Files/Autodesk/Maya2024/scripts/turtle;C:/Program Files/Autodesk/Maya2024/scripts/FBX;C:/Program Files/Autodesk/Maya2024/scripts/mayaHIK”, “NUMBER_OF_PROCESSORS”:“48”, “OS”:“Windows_NT”, “PATHEXT”:“.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC”, “PROCESSOR_ARCHITECTURE”:“AMD64”, “PROCESSOR_IDENTIFIER”:“Intel64 Family 6 Model 85 Stepping 7, GenuineIntel”, “PROCESSOR_LEVEL”:“6”, “PROCESSOR_REVISION”:“5507”, “PSModulePath”:“C:\Windows\system32\WindowsPowerShell\v1.0\Modules;C:\Program Files\WindowsPowerShell\Modules”, “PUBLIC”:“C:\Users\Public”, “Path”:“C:/Program Files/Autodesk/Maya2024/bin/Cg;C:/Program Files/Autodesk/Maya2024/bin;C:/Windows/system32;C:/Windows;C:/Windows/System32/Wbem;C:/Windows/System32/WindowsPowerShell/v1.0/;C:/Windows/System32/OpenSSH/;C:/Program Files/Amazon/cfn-bootstrap/;C:/Users/Administrator/AppData/Local/Microsoft/WindowsApps;”, “ProgramData”:“C:\ProgramData”, “ProgramFiles”:“C:\Program Files”, “ProgramFiles(x86)”:“C:\Program Files (x86)”, “ProgramW6432”:“C:\Program Files”, “SESSIONNAME”:“RDP-Tcp#0”, “SystemDrive”:“C:”, “SystemRoot”:“C:\Windows”, “TEMP”:“C:\Users\ADMINI~1\AppData\Local\Temp\2”, “TMP”:“C:\Users\ADMINI~1\AppData\Local\Temp\2”, “TMPDIR”:“C:\Users\ADMINI~1\AppData\Local\Temp\2”, “USER”:“Administrator”, “USERDOMAIN”:“EC2AMAZ-LP7VUGK”, “USERDOMAIN_ROAMINGPROFILE”:“EC2AMAZ-LP7VUGK”, “USERNAME”:“Administrator”, “USERPROFILE”:“C:\Users\Administrator”, “WF_IMF_CIN_CORRECTION”:“both”, “WF_IMF_CIN_WHITE_POINT”:“685”, “XBMLANGPATH”:“C:/Users/Administrator/Documents/maya/2024/prefs/icons;C:/Users/Administrator/Documents/maya/prefs/icons;C:/Program Files/Autodesk/Maya2024/icons;C:/Program Files/Autodesk/Maya2024/app-defaults;C:/Program Files/Autodesk/Maya2024/icons/paintEffects;C:/Program Files/Autodesk/Maya2024/icons/fluidEffects;C:/Program Files/Autodesk/Maya2024/icons/hair;C:/Program Files/Autodesk/Maya2024/icons/cloth;C:/Program Files/Autodesk/Maya2024/icons/live;C:/Program Files/Autodesk/Maya2024/icons/fur;C:/Program Files/Autodesk/Maya2024/icons/muscle;C:/Program Files/Autodesk/Maya2024/icons/turtle;C:/Program Files/Autodesk/Maya2024/icons/FBX;C:/Program Files/Autodesk/Maya2024/icons/mayaHIK”, “windir”:“C:\Windows”}}}]
2023-08-03 23:29:26.060 [T] CAdlsAdapter::IncomingAdlsMsg(): LaunchExe received
2023-08-03 23:29:26.076 [T] AdlSdk::CWinVerifyTrustOnFile::handleVerifyErrors: C:\Program Files (x86)\Common Files\Autodesk Shared\AdskLicensing\13.2.0.9150\AdskLicensingAgent/AdskLicensingAgent.exe is signed and the signature was verified
2023-08-03 23:29:26.076 [T] AdlSdk::CWinVerifyTrustOnFile::verifyPublisherInfo: Valid Autodesk publisher information found
2023-08-03 23:
This is the most relevant line in my opinion:
2023-08-03 23:29:44.998 [D] CUtil::LaunchWinExe(): GetExitCodeProcess() succeeded with exit_code=[259] (STILL_ACTIVE) for pid=[3272]
Rings a bell?
NVIDIA Driver version 536.25
4 tesla T4
Windows Server 2022 Datacenter
21H2
Build 20348.1787
AMI ID
vgpu16-nv-windows-server-2022-vWS-536.25-v202306270442 -prod-77u2eeb33lmrm
ami-0b1a9c7e04eae0510
in us-east-1
Did anyone get a Soution ?
I am still having the same issue.
Felt disappointed at the lack of support here. Our final setup was HP Anywhere Winserver 2019 AMI with NVIDIA drivers, Maya 2024 and G5.2xlarge. Hope it helps!
Just got the information that Maya doesn’t work on Windows Server.
Can you explain a bit more about how you are doing it ?
I chose HP Anywhere Winserver 2019 AMI Nvidia A10G , G5.8xlarge running Maya 2024 (tried 2022 as well)