Nice to meet everyone in the community. I am reaching out because we are doing a PoC using the AWS Marketplace Image Windows Server 2022 and the default installation of Maya 2024 crashes at startup with a blank splash window.
Enabled tracing level in the log but it does not show anything relevant.
Someone was able to install Maya 2024 on that image?
Thanks
2023-08-03 23:29:25.846 [O] Created AdlSdk Logger level [trace], API version [7.4.2.47]
2023-08-03 23:29:25.847 [T] CAdlsAdapter::Init()
2023-08-03 23:29:25.847 [T] CAdlSdkSocket::GetServiceAddress()
2023-08-03 23:29:25.847 [T] CAdlsAdapter::CustomizeWebUi()
2023-08-03 23:29:25.847 [T] CAdlsAdapter::InterlockedValidateExchangeState()
2023-08-03 23:29:25.848 [D] CAdlSdkSocket::GetServiceAddress(): url=[ws://127.0.0.1:50651/ws/v1/sdk?cryptversion=2]
2023-08-03 23:29:25.848 [D] easywsclient: connecting: host=[127.0.0.1] port=[50651] path=/[ws/v1/sdk?cryptversion=2]
2023-08-03 23:29:25.849 [T] CAdlsAdapter::Authorize()
2023-08-03 23:29:25.849 [T] CAdlsAdapter::InterlockedValidateExchangeState()
2023-08-03 23:29:25.849 [D] easywsclient: Connected to: [ws://127.0.0.1:50651/ws/v1/sdk?cryptversion=2]
2023-08-03 23:29:25.849 [T] CAdlSdkSocket::AdlsSocketThread()
2023-08-03 23:29:25.849 [T] CAdlsAdapter::Connected()
2023-08-03 23:29:25.921 [D] CAdlsAdapter::ProcessIncomingMessage() [{“msgId”:“9f3aafe4-1f7b-47d8-90dd-0040a9cda831”, “registerResp”:{“sdkId”:“SDK_FA6321C7-8EC4-4AC6-6FEE-82B962E53C4F”, “locale”:“en_US”, “errorInfo”:{“error”:false, “vendor”:“SERVICE”, “code”:0, “text”:“Success”}, “svcVersion”:“11.11.0.4128”}}]
2023-08-03 23:29:25.921 [T] CAdlsAdapter::ProcessRegisterMessage(): RegisterResp received
2023-08-03 23:29:25.921 [D] CAdlsAdapter::ProcessRegisterMessage(): Sending queued request…
2023-08-03 23:29:25.922 [D] CAdlsAdapter::ProcessRegisterMessage(): Sending queued request…
2023-08-03 23:29:25.954 [D] CAdlsAdapter::ProcessIncomingMessage() [{“msgId”:“MSG_53D3EDE0-1C6C-4F9A-4140-6784972DE1E6”, “launchExe”:{“path”:“C:\Program Files (x86)\Common Files\Autodesk Shared\AdskLicensing\13.2.0.9150\AdskLicensingAgent/AdskLicensingAgent.exe”, “args”:“-i 0d2ad74f-bbbc-45d3-4cb6-db3dd802c801 -c 2”, “envVar”:{“ADLSDK_LOG_LEVEL”:“T”, “ALLUSERSPROFILE”:“C:\ProgramData”, “APPDATA”:“C:\Users\Administrator\AppData\Roaming”, “AWS_EXECUTION_ENV”:“EC2”, “CLIENTNAME”:“MacBook-Pro-de-”, “COMPUTERNAME”:“EC2AMAZ-LP7VUGK”, “ComSpec”:“C:\Windows\system32\cmd.exe”, “CommonProgramFiles”:“C:\Program Files\Common Files”, “CommonProgramFiles(x86)”:“C:\Program Files (x86)\Common Files”, “CommonProgramW6432”:“C:\Program Files\Common Files”, “DriverData”:“C:\Windows\System32\Drivers\DriverData”, “EC2LAUNCH_TELEMETRY”:“1”, “HOME”:“C:/Users/Administrator/Documents”, “HOMEDRIVE”:“C:”, “HOMEPATH”:“\Users\Administrator”, “LOCALAPPDATA”:“C:\Users\Administrator\AppData\Local”, “LOGONSERVER”:“\\EC2AMAZ-LP7VUGK”, “MAYA_APP_DIR”:“C:/Users/Administrator/Documents/maya”, “MAYA_CONTENT_PATH”:“C:/Program Files/Autodesk/Maya2024/Examples”, “MAYA_LOCATION”:“C:/Program Files/Autodesk/Maya2024”, “MAYA_MODULE_PATH”:“C:/Program Files/Autodesk/Maya2024/modules;C:/Users/Administrator/Documents/maya/2024/modules;C:/Users/Administrator/Documents/maya/modules;C:/Program Files/Common Files/Autodesk Shared/Modules/maya/2024”, “MAYA_PLUG_IN_PATH”:“C:/Users/Administrator/Documents/maya/2024/plug-ins;C:/Users/Administrator/Documents/maya/plug-ins;C:/Program Files/Autodesk/Maya2024/bin/plug-ins”, “MAYA_REVERSE_FILEFORMAT_EXT”:“1”, “MAYA_SCRIPT_BASE”:“C:/Program Files/Autodesk/Maya2024”, “MAYA_SCRIPT_PATH”:“C:/Users/Administrator/Documents/maya/2024/scripts;C:/Users/Administrator/Documents/maya/scripts;C:/Users/Administrator/Documents/maya/2024/presets;C:/Users/Administrator/Documents/maya/2024/prefs/shelves;C:/Users/Administrator/Documents/maya/2024/prefs/markingMenus;C:/Users/Administrator/Documents/maya/2024/prefs/scripts;C:/Program Files/Autodesk/Maya2024/scripts;C:/Program Files/Autodesk/Maya2024/scripts/startup;C:/Program Files/Autodesk/Maya2024/scripts/shelves;C:/Program Files/Autodesk/Maya2024/scripts/others;C:/Program Files/Autodesk/Maya2024/scripts/AETemplates;C:/Program Files/Autodesk/Maya2024/scripts/unsupported;C:/Program Files/Autodesk/Maya2024/scripts/paintEffects;C:/Program Files/Autodesk/Maya2024/scripts/fluidEffects;C:/Program Files/Autodesk/Maya2024/scripts/hair;C:/Program Files/Autodesk/Maya2024/scripts/cloth;C:/Program Files/Autodesk/Maya2024/scripts/live;C:/Program Files/Autodesk/Maya2024/scripts/fur;C:/Program Files/Autodesk/Maya2024/scripts/muscle;C:/Program Files/Autodesk/Maya2024/scripts/turtle;C:/Program Files/Autodesk/Maya2024/scripts/FBX;C:/Program Files/Autodesk/Maya2024/scripts/mayaHIK”, “NUMBER_OF_PROCESSORS”:“48”, “OS”:“Windows_NT”, “PATHEXT”:“.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC”, “PROCESSOR_ARCHITECTURE”:“AMD64”, “PROCESSOR_IDENTIFIER”:“Intel64 Family 6 Model 85 Stepping 7, GenuineIntel”, “PROCESSOR_LEVEL”:“6”, “PROCESSOR_REVISION”:“5507”, “PSModulePath”:“C:\Windows\system32\WindowsPowerShell\v1.0\Modules;C:\Program Files\WindowsPowerShell\Modules”, “PUBLIC”:“C:\Users\Public”, “Path”:“C:/Program Files/Autodesk/Maya2024/bin/Cg;C:/Program Files/Autodesk/Maya2024/bin;C:/Windows/system32;C:/Windows;C:/Windows/System32/Wbem;C:/Windows/System32/WindowsPowerShell/v1.0/;C:/Windows/System32/OpenSSH/;C:/Program Files/Amazon/cfn-bootstrap/;C:/Users/Administrator/AppData/Local/Microsoft/WindowsApps;”, “ProgramData”:“C:\ProgramData”, “ProgramFiles”:“C:\Program Files”, “ProgramFiles(x86)”:“C:\Program Files (x86)”, “ProgramW6432”:“C:\Program Files”, “SESSIONNAME”:“RDP-Tcp#0”, “SystemDrive”:“C:”, “SystemRoot”:“C:\Windows”, “TEMP”:“C:\Users\ADMINI~1\AppData\Local\Temp\2”, “TMP”:“C:\Users\ADMINI~1\AppData\Local\Temp\2”, “TMPDIR”:“C:\Users\ADMINI~1\AppData\Local\Temp\2”, “USER”:“Administrator”, “USERDOMAIN”:“EC2AMAZ-LP7VUGK”, “USERDOMAIN_ROAMINGPROFILE”:“EC2AMAZ-LP7VUGK”, “USERNAME”:“Administrator”, “USERPROFILE”:“C:\Users\Administrator”, “WF_IMF_CIN_CORRECTION”:“both”, “WF_IMF_CIN_WHITE_POINT”:“685”, “XBMLANGPATH”:“C:/Users/Administrator/Documents/maya/2024/prefs/icons;C:/Users/Administrator/Documents/maya/prefs/icons;C:/Program Files/Autodesk/Maya2024/icons;C:/Program Files/Autodesk/Maya2024/app-defaults;C:/Program Files/Autodesk/Maya2024/icons/paintEffects;C:/Program Files/Autodesk/Maya2024/icons/fluidEffects;C:/Program Files/Autodesk/Maya2024/icons/hair;C:/Program Files/Autodesk/Maya2024/icons/cloth;C:/Program Files/Autodesk/Maya2024/icons/live;C:/Program Files/Autodesk/Maya2024/icons/fur;C:/Program Files/Autodesk/Maya2024/icons/muscle;C:/Program Files/Autodesk/Maya2024/icons/turtle;C:/Program Files/Autodesk/Maya2024/icons/FBX;C:/Program Files/Autodesk/Maya2024/icons/mayaHIK”, “windir”:“C:\Windows”}}}]
2023-08-03 23:29:25.954 [T] CAdlsAdapter::IncomingAdlsMsg(): LaunchExe received
2023-08-03 23:29:25.972 [T] AdlSdk::CWinVerifyTrustOnFile::handleVerifyErrors: C:\Program Files (x86)\Common Files\Autodesk Shared\AdskLicensing\13.2.0.9150\AdskLicensingAgent/AdskLicensingAgent.exe is signed and the signature was verified
2023-08-03 23:29:25.972 [T] AdlSdk::CWinVerifyTrustOnFile::verifyPublisherInfo: Valid Autodesk publisher information found
2023-08-03 23:29:25.976 [D] CUtil::LaunchWinExe(): GetExitCodeProcess() succeeded with exit_code=[259] (STILL_ACTIVE) for pid=[9980]
2023-08-03 23:29:26.060 [D] CAdlsAdapter::ProcessIncomingMessage() [{“msgId”:“MSG_73629FED-41ED-4854-5865-BC9E3A0BB7AE”, “launchExe”:{“path”:“C:\Program Files (x86)\Common Files\Autodesk Shared\AdskLicensing\13.2.0.9150\AdskLicensingAgent/AdskLicensingAgent.exe”, “args”:“-r 0 -n /analytics/v1/connect?analyticsagentid=analytics-036c9126-76b1-40b9-6335-5b50286c0364 --no-gui -c 2 -i analytics-036c9126-76b1-40b9-6335-5b50286c0364”, “envVar”:{“ADLSDK_LOG_LEVEL”:“T”, “ALLUSERSPROFILE”:“C:\ProgramData”, “APPDATA”:“C:\Users\Administrator\AppData\Roaming”, “AWS_EXECUTION_ENV”:“EC2”, “CLIENTNAME”:“MacBook-Pro-de-”, “COMPUTERNAME”:“EC2AMAZ-LP7VUGK”, “ComSpec”:“C:\Windows\system32\cmd.exe”, “CommonProgramFiles”:“C:\Program Files\Common Files”, “CommonProgramFiles(x86)”:“C:\Program Files (x86)\Common Files”, “CommonProgramW6432”:“C:\Program Files\Common Files”, “DriverData”:“C:\Windows\System32\Drivers\DriverData”, “EC2LAUNCH_TELEMETRY”:“1”, “HOME”:“C:/Users/Administrator/Documents”, “HOMEDRIVE”:“C:”, “HOMEPATH”:“\Users\Administrator”, “LOCALAPPDATA”:“C:\Users\Administrator\AppData\Local”, “LOGONSERVER”:“\\EC2AMAZ-LP7VUGK”, “MAYA_APP_DIR”:“C:/Users/Administrator/Documents/maya”, “MAYA_CONTENT_PATH”:“C:/Program Files/Autodesk/Maya2024/Examples”, “MAYA_LOCATION”:“C:/Program Files/Autodesk/Maya2024”, “MAYA_MODULE_PATH”:“C:/Program Files/Autodesk/Maya2024/modules;C:/Users/Administrator/Documents/maya/2024/modules;C:/Users/Administrator/Documents/maya/modules;C:/Program Files/Common Files/Autodesk Shared/Modules/maya/2024”, “MAYA_PLUG_IN_PATH”:“C:/Users/Administrator/Documents/maya/2024/plug-ins;C:/Users/Administrator/Documents/maya/plug-ins;C:/Program Files/Autodesk/Maya2024/bin/plug-ins”, “MAYA_REVERSE_FILEFORMAT_EXT”:“1”, “MAYA_SCRIPT_BASE”:“C:/Program Files/Autodesk/Maya2024”, “MAYA_SCRIPT_PATH”:“C:/Users/Administrator/Documents/maya/2024/scripts;C:/Users/Administrator/Documents/maya/scripts;C:/Users/Administrator/Documents/maya/2024/presets;C:/Users/Administrator/Documents/maya/2024/prefs/shelves;C:/Users/Administrator/Documents/maya/2024/prefs/markingMenus;C:/Users/Administrator/Documents/maya/2024/prefs/scripts;C:/Program Files/Autodesk/Maya2024/scripts;C:/Program Files/Autodesk/Maya2024/scripts/startup;C:/Program Files/Autodesk/Maya2024/scripts/shelves;C:/Program Files/Autodesk/Maya2024/scripts/others;C:/Program Files/Autodesk/Maya2024/scripts/AETemplates;C:/Program Files/Autodesk/Maya2024/scripts/unsupported;C:/Program Files/Autodesk/Maya2024/scripts/paintEffects;C:/Program Files/Autodesk/Maya2024/scripts/fluidEffects;C:/Program Files/Autodesk/Maya2024/scripts/hair;C:/Program Files/Autodesk/Maya2024/scripts/cloth;C:/Program Files/Autodesk/Maya2024/scripts/live;C:/Program Files/Autodesk/Maya2024/scripts/fur;C:/Program Files/Autodesk/Maya2024/scripts/muscle;C:/Program Files/Autodesk/Maya2024/scripts/turtle;C:/Program Files/Autodesk/Maya2024/scripts/FBX;C:/Program Files/Autodesk/Maya2024/scripts/mayaHIK”, “NUMBER_OF_PROCESSORS”:“48”, “OS”:“Windows_NT”, “PATHEXT”:“.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC”, “PROCESSOR_ARCHITECTURE”:“AMD64”, “PROCESSOR_IDENTIFIER”:“Intel64 Family 6 Model 85 Stepping 7, GenuineIntel”, “PROCESSOR_LEVEL”:“6”, “PROCESSOR_REVISION”:“5507”, “PSModulePath”:“C:\Windows\system32\WindowsPowerShell\v1.0\Modules;C:\Program Files\WindowsPowerShell\Modules”, “PUBLIC”:“C:\Users\Public”, “Path”:“C:/Program Files/Autodesk/Maya2024/bin/Cg;C:/Program Files/Autodesk/Maya2024/bin;C:/Windows/system32;C:/Windows;C:/Windows/System32/Wbem;C:/Windows/System32/WindowsPowerShell/v1.0/;C:/Windows/System32/OpenSSH/;C:/Program Files/Amazon/cfn-bootstrap/;C:/Users/Administrator/AppData/Local/Microsoft/WindowsApps;”, “ProgramData”:“C:\ProgramData”, “ProgramFiles”:“C:\Program Files”, “ProgramFiles(x86)”:“C:\Program Files (x86)”, “ProgramW6432”:“C:\Program Files”, “SESSIONNAME”:“RDP-Tcp#0”, “SystemDrive”:“C:”, “SystemRoot”:“C:\Windows”, “TEMP”:“C:\Users\ADMINI~1\AppData\Local\Temp\2”, “TMP”:“C:\Users\ADMINI~1\AppData\Local\Temp\2”, “TMPDIR”:“C:\Users\ADMINI~1\AppData\Local\Temp\2”, “USER”:“Administrator”, “USERDOMAIN”:“EC2AMAZ-LP7VUGK”, “USERDOMAIN_ROAMINGPROFILE”:“EC2AMAZ-LP7VUGK”, “USERNAME”:“Administrator”, “USERPROFILE”:“C:\Users\Administrator”, “WF_IMF_CIN_CORRECTION”:“both”, “WF_IMF_CIN_WHITE_POINT”:“685”, “XBMLANGPATH”:“C:/Users/Administrator/Documents/maya/2024/prefs/icons;C:/Users/Administrator/Documents/maya/prefs/icons;C:/Program Files/Autodesk/Maya2024/icons;C:/Program Files/Autodesk/Maya2024/app-defaults;C:/Program Files/Autodesk/Maya2024/icons/paintEffects;C:/Program Files/Autodesk/Maya2024/icons/fluidEffects;C:/Program Files/Autodesk/Maya2024/icons/hair;C:/Program Files/Autodesk/Maya2024/icons/cloth;C:/Program Files/Autodesk/Maya2024/icons/live;C:/Program Files/Autodesk/Maya2024/icons/fur;C:/Program Files/Autodesk/Maya2024/icons/muscle;C:/Program Files/Autodesk/Maya2024/icons/turtle;C:/Program Files/Autodesk/Maya2024/icons/FBX;C:/Program Files/Autodesk/Maya2024/icons/mayaHIK”, “windir”:“C:\Windows”}}}]
2023-08-03 23:29:26.060 [T] CAdlsAdapter::IncomingAdlsMsg(): LaunchExe received
2023-08-03 23:29:26.076 [T] AdlSdk::CWinVerifyTrustOnFile::handleVerifyErrors: C:\Program Files (x86)\Common Files\Autodesk Shared\AdskLicensing\13.2.0.9150\AdskLicensingAgent/AdskLicensingAgent.exe is signed and the signature was verified
2023-08-03 23:29:26.076 [T] AdlSdk::CWinVerifyTrustOnFile::verifyPublisherInfo: Valid Autodesk publisher information found
2023-08-03 23:
This is the most relevant line in my opinion:
2023-08-03 23:29:44.998 [D] CUtil::LaunchWinExe(): GetExitCodeProcess() succeeded with exit_code=[259] (STILL_ACTIVE) for pid=[3272]
Rings a bell?
NVIDIA Driver version 536.25
4 tesla T4
Windows Server 2022 Datacenter
21H2
Build 20348.1787
AMI ID
vgpu16-nv-windows-server-2022-vWS-536.25-v202306270442 -prod-77u2eeb33lmrm
ami-0b1a9c7e04eae0510
in us-east-1