4.5.0 Windows 11 crash on startup

Omniverse Isaac Sim
1

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Isaac Sim Version

4.5.0
4.2.0
4.1.0
4.0.0
4.5.0
2023.1.1
2023.1.0-hotfix.1
Other (please specify):

Operating System

Ubuntu 22.04
Ubuntu 20.04
Windows 11
Windows 10
Other (please specify):

GPU Information

  • Model: RTX 3080
  • Driver Version: Game Ready 572.83

Topic Description

Detailed Description

Crashes when starting Isaac Sim 4.5.0

Steps to Reproduce

  1. Follow the installation steps on the 4.5.0 documentation, including post_install.bat
  2. Launch isaac-sim.selector.bat
  3. Click launch
  4. Wait for it to crash

Error Messages

kit_20250326_003616.log (1.1 MB)

Screenshots or Videos

(If applicable, add screenshots or links to videos that demonstrate the issue)

Additional Information

What I’ve Tried

(Describe any troubleshooting steps you’ve already taken)

Related Issues

(If you’re aware of any related issues or forum posts, please link them here)

Additional Context

(Add any other context about the problem here)

3

Based on the driver requirements outlined in Isaac Sim Requirements — Isaac Sim Documentation, I recommend using this recommended version.

Let us know if updating the drivers resolves the issue or if further assistance is needed!

4

Tried with 537.58, still crash on Windows 11. RTX 3090.

5

I fixed it by doing a clean install of Windows11. So I had no idea what exactly went wrong before.

6

Downgrading the driver to the recommended version does not work with the exact same crash sequence. Doing a clean install is not an option for me unfortunately.

7

Did you also see this error? We haven’t seen anyone reporting this problem before.

8

Could you provide the crash dump file mentioned in the log?

9

The original log and dump files have been deleted when attempting to do a clean reinstall of 4.5.0 after downgrading the drivers. Since the issue persists, here is a new pair of logs and crash dump file:
kit_20250326_234505.log (1.1 MB)
ceaf5b2e-d72e-4a84-924b-15c6b27b9070.dmp.zip (1.2 MB)

10

Could you try running Isaac Sim with only a single display connected?

11

Same crash sequence.
kit_20250329_115732.log (1.1 MB)
f3e6d39e-48a4-4c77-8a9e-7a449f9e0464.dmp.zip (1.2 MB)

13

To help diagnose the problem further, could you please try running the following applications and scripts and share the results with us?

  • Go to command panel, CMD and type in “nvidia-smi.exe”. This will give a print out. Please send it over
  • Try not using the Isaac Selector. Instead go into the program folder and find your desired program directly. Example isaac-sim.bat
  • Try running the old Isaac Sim 4.2.0 and report back.
  • Go to GitHub - NVIDIA-Omniverse/kit-app-template: Omniverse Kit App Template and install our other templates
14

any update?

15

Hello!

We noticed that this topic hasn’t received any recent responses, so we are closing it for now to help keep the forum organized.

If you’re still experiencing this issue or have additional questions, please feel free to create a new topic with updated details. When doing so, we recommend mentioning or linking to this original topic in your new post—this helps provide context and makes it easier for others to assist you.

Thank you for being part of the NVIDIA Isaac Sim community.

Best regards,
The NVIDIA Isaac Sim Forum Team