Audio2Face wont launch

AI & Data Science Digital Humans (closed) Audio2Face (closed)
63

Hi Team,

I am able to launch the omniverse kit but not able to see the Audio2Face tab option.

I have attached the logs for reference.

image
image1795×983 244 KB

a2f log.txt (2.2 KB)

64

Hi @saravananchandrasekaran95 ,
Thanks for trying out A2F.

The log file provided seems incomplete.
in indicates a couple a2f extensions failed to load because omni.audio2face.core is missing.
There should be a log higher up that shows the omni.audio2face.core error itself.
The instruction to get the full log is here: Audio2Face wont launch - #55 by esusantolim
Can you try if you can include the full log so we can investigate the issue better?
Thanks

65

Hello,
I aslo met similar issue as Stevesparkes. The app launches and doesn’t crash (It was fine when I launched it at first time.) - I am able to navigate around and hear the sound but I couldn’t see anything in the viewport. I have tried all fixes provided earlier and nothing seems to work for me so far.
My Microsoft Windows Version is 20H2 (OS Build 19042.1110)
Graphic Card: NVIDIA RTX A5000 - driver version: 471.11
Audio2Face version 2021.2.5

ov_audio2face
ov_audio2face1439×936 88 KB

66

@frank_liu ,
Thank you for trying out Audio2Face.
Have you tried other Omniverse app, like Create or Machinima, and do you have the same viewport issue?
Or can you try launch Kit on its own without Audio2Face extensions by going to the installation folder

image
image619×502 26.8 KB

then try execute this file directly <audio2face_version>\kit\kit.exe

67

@frank_liu ,
Just thought of a couple of quick test.

  1. Can you try go to menu File >> New ?
    Does that work and show you a black viewport, and if you click on the eye icon, then enable Grid it looks like this?

    image
    image1479×946 138 KB

    If it does work, then it’s most likely the case of corrupted demo file.

  2. We also have the Audio2Face > Reset Demo Scene menu. Can you try and let us know how it looks?

Thanks

68

Thanks for the reply.
The viewport of Create and Machinima look fine.
I also tried to launch kit.exe from <Users\AppData\Local\ov\pkg\audio2face-2021.2.5\kit>
Create Version 2021.3.0

ov_create
ov_create1099×534 173 KB

Machinima Version 2021.1.2
ov_machinima
ov_machinima1098×598 235 KB

ov_audio2face_folder_kit
ov_audio2face_folder_kit931×597 106 KB

69

Thanks for the reply.

  1. Can you try go to menu File >> New ?
    Below is the screenshot after opening a new file, seems the head still not appear.

    ov_audio2face_grid
    ov_audio2face_grid931×603 95.1 KB

  2. We also have the Audio2Face > Reset Demo Scene menu. Can you try and let us know how it looks?
    Below is the screenshot after running “Reset Demo Scene menu”.

    ov_audio2face_resetscene
    ov_audio2face_resetscene933×601 87.5 KB

Thank you very much

70

Thanks for the reply @frank_liu .
It’s odd that even when you launch kit.exe that you got that grey viewport considering other apps are launching fine for you.
Can you share the log file from the audio2face launch? Sorry if you already did, I tried looking for it on the post above but can’t find it.
You can get the log file from your Profile Settings in the Launcher. It’ll take you to the log directory.

Thanks.

71

Thanks for the reply quickly @esusantolim
Attached is the zip of logs, please check if I posted the right files.
Thank you very much.
logs_kit_Audio2Face_202107.zip (340.3 KB)

72

Hi @frank_liu ,
From the log, it looks like there’s error on loading the shaders.
Can you follow the steps on the post here where you need to delete the shader cache folder?

Let me know how it goes :)
Also Audio2Face2021.2.6 is released today :)

1 Like
73

Hi @esusantolim
Thanks for the reply.
The issue is fixed after deleting the cache folder and reboot.
Thank you very much for helping me solve the problem. :)

2 Likes
74

You’re welcome @frank_liu :)
Happy to help and I’m glad it worked out for you. Don’t be shy to share some result with us, we’ll be very happy to see it.

Regards,
Edy

75

Hi, I am in the same boat with it failing to launch (2023.2.0) and following the instructions on launching from .bat file - I am getting this error:
“The code execution cannot proceed because carb.dll was not found. Reinstalling the program may fix this problem”

Please could you advise? I have uninstalled and reinstalled, restarted etc.

76

I have encountered the same issue. Did you see my ask for help post?

77

Is it just with A2F ? Can you try with other apps to see. Try USD Composer for example. Can you try with the previous version of A2F as well. Try to isolate the problem.

You could always do a full OV reset. Uninstall all OV apps and then delete the entire ov folder at C:\Users\USER\AppData\local\ov

78

I now believe this is like a systematic bug. Because neither USD composer 2023 nor A2F 2023 works on a clean new laptop or my old pc. Only 2022versions are supported.

79

Ok so now do a complete ov clean up.

STEPS:

  1. Close all kit apps and the launcher
  2. Quit the launcher icon from the bottom right system tray. (Right click and exit)
  3. Launch task manager and go the ‘Details’ panel
  4. List all processors by ‘Name’ and then kill (right click and “end task”) all threads that start with “omni”, if they appear
  5. Go to c:/users/USER/appdata/local/ and delete the entire OV folder. This will be big and it will take a while
  6. Go to c:/users/USER/appdata/roaming/omni-launcher/ and delete the “cache” and “data” folders
  7. Restart Launcher. All apps have been removed completely and launcher has been reset to factory
80

Tried this approach multiple times and still stuck with the same issue. Technically speaking, a fresh new installation should work on a brand new laptop but it didn’t.

1 Like
81

Well I am not sure why or what else you can try. You can give me your complete system specs and then film a video of you trying to get it to work, so I can see what the issue is. Make sure you have the very latest GPU drivers.

82

Tried everything you suggested above but still not launching. Does anyone else here have SLI GPU’s? Could that be an issue?

Specs:
Windows 10 - i9, SLI 2X 3090rtx 128GB RAM. Driver version: 552.22 (latest as of today).

Audio2Face Versions tested:
2023.2.0
2023.1.1
2023.1.0

Error when running from .bat file:
“Code Execution cannot proceed because carb.dll was not found. Reinstalling the program may fix this problem.”

Cmd error:
2024-05-08 16:55:03 [16,151ms] [Error] [asyncio] Task exception was never retrieved
future: <Task finished name=‘Task-21’ coro=<TimelineToolbar.__viewport_ready() done, defined at c:/users/X/appdata/local/ov/pkg/audio2face-2023.2.0/extscache/omni.anim.window.timeline-105.11.14+105.1.ub3f/omni/anim/window/timeline/scripts/timeline_toolbar.py:106> exception=AttributeError(“‘NoneType’ object has no attribute ‘width’”)>
Traceback (most recent call last):
File “c:/users/X/appdata/local/ov/pkg/audio2face-2023.2.0/extscache/omni.anim.window.timeline-105.11.14+105.1.ub3f/omni/anim/window/timeline/scripts/timeline_toolbar.py”, line 117, in __viewport_ready
self._show(self.MENU_PATH, show)
File “c:/users/X/appdata/local/ov/pkg/audio2face-2023.2.0/extscache/omni.anim.window.timeline-105.11.14+105.1.ub3f/omni/anim/window/timeline/scripts/timeline_toolbar.py”, line 132, in _show
self._last_width = self._docked_window.width
AttributeError: ‘NoneType’ object has no attribute ‘width’
[16.336s] app ready