Can’t reset NVIDIA Careers password — “Failed to initiate password reset, please contact administrator”

Community Information Forum Feedback
1

Hi NVIDIA team,

I’m trying to reset the password for my NVIDIA Careers (Workday) account, but the reset flow errors immediately with:

“Failed to initiate password reset, please contact administrator.”

Details

  • Email on the account: david.sung@west.cmu.edu

  • Where it happens: Careers at NVIDIA → Sign In → Forgot Password

  • What I’ve tried: Edge/Chrome/Firefox, cleared cache & cookies, incognito, Windows 10 desktop.
    Also tried Create Account (it says the email already exists), so I’m stuck.

  • Screenshots attached for reference.

Request
Could a moderator or NVIDIA recruiting/Workday admin check my account and help trigger a password reset or advise next steps? Thank you!

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2

Hi there @david.sung and welcome to the NVIDIA developer forums.

Please check this messaage:

and the last one in the same thread for more information on the Workday Password reset process.

I think that might already help you.

Thanks!

3

Thanks, Markus. I saw that message/thread. My issue is different:

When I click Forgot Password, I immediately get a red banner saying “Failed to initiate password reset, please contact administrator.” No email is sent. I’ve waited >30 minutes, tried <5 times today, used Edge/Chrome/Firefox, incognito, and cleared cache on Windows 10. Create Account also says the email already exists.

Could someone check/unlock my candidate profile and manually trigger a reset? My account email is david.sung@west.cmu.edu. Happy to DM any details. Screenshots attached. Thank you!

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4

I’ll see what we can do.

5

ki am getting the same iss please advise…

6

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7

Can you soirt this asap please? Andrew

8

Hi @andy.g.hamilton and welcome to the NVIDIA Developer Forums.

Please first of all follow the instruction in the thread I linked above. There are time-outs involved that can seem like access is broken. Just try to be patient.

Thanks.

9

I still get this - could you just reset or delete the account - ah93@zepler.org.uk. Thanks Andrew

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10

when i try to reset password on ah93@zepler.org.uk i get the above screen, "message “Failed to initiate password reset, please contact administrator’. Please could you delete the ah93@zepler.uk account and I will set it up from scratch. Please do it asap. Please let me know when it has been done. Thanks. Andrew

11

Hi @andy.g.hamilton

Sorry, but only you can delete your account. Please visit this page: About NVIDIA

12

Can you reset NVIDIA career account ah93@zepler.org.uk so i can reset the password, please?

13

Hi,

Please can you reset the NVIDIA careers a/c ah93@zepler.org.uk account so I can reset the password?

Thanks.

Regards,

Andrew G Hamilton

Principal Software Engineer - Oracle Global Services

Email: andy.g.hamilton@btopenworld.com

Tel: 07305 861192

14

Hi @andy.g.hamilton

You should now be able to reset your password.

15

Hi TomNVIDIA - works Thanks! :-)

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