[Error] [omni.platforminfo.plugin] failed to find the package that core x belongs to

Omniverse Isaac Sim
1

Isaac Sim Version

[√] 4.5.0
4.2.0
4.1.0
4.0.0
4.5.0
2023.1.1
2023.1.0-hotfix.1
Other (please specify):

Operating System

Ubuntu 22.04
[√] Ubuntu 20.04
Windows 11
Windows 10
Other (please specify):

GPU Information

  • Model: Nvidia GeForce RTX 4090
  • Driver Version: 535.183.01

Topic Description

Detailed Description

Hello.
I’ve followed the instructions for installing the IsaacSim 4.5.0. However, I got the errors below after running ./isaac-sim.selector.sh.

Error Messages

4.5 errors
4.5 errors1027×358 64.7 KB

Additional Information

Although I got those errors, I could still run the Isaacsim 4.5.0 application and get the full interactive window.
I’m wondering if those errors have any influence and how to fix them.
My CPU is the Intel i9-14900. Do those errors have any relationship with my CPU?

Related Issues

I’ve tried some methods from [Unable to launch Kit application on Ubuntu 22.04 - [Error] Failed to find any available CPU cores]. It does not work for me.

I would be grateful for any recommendations.

3

Could you provide the complete log for this problem?

5

The complete log is :
kit_20250401_165342.log (226.6 KB)

6

Did you follow the instructions in Workstation Installation — Isaac Sim Documentation and execute ./post_install.sh before launching the isaac-sim.selector.sh?

Also, is Isaac Sim 4.2.0 able to run on the system?

7

When I installed the Isaac Sim, I followed every step and was sure that ./post_install.sh was executed.
Before I installed the Isaac Sim 4.5.0, I could run Isaac Sim 4.0.0 on my Ubuntu 20.04 without any error. But I’m not sure whether Isaac Sim 4.2.0 can run on my PC.
By the way, instead of ‘pip install’, I found that using ‘binary install’ needs to clear the history config if an old version is used on my PC. I just decided to use ‘conda’ to isolate the env, so that I could maintain both versions of 4.5.0 and 4.0.0 on my computer. I’m wondering whether it is the reason that causes this problem.

8

I am facing the same error, did you manage to find a solution?

9

Could you share more details about your environment? Which installation method from the Isaac Sim Installation Guide did you follow? Additionally, could you provide your full log here?

10

I don’t have any insights on this issue at the moment, but could you try running rm -rf ~/.local/share/ov to see if that helps?

11

1.I used binary installation method.
2.The cmd (rm -rf ~./local/share.ov) did not work.
3.By the way, where can I find the “full log”? There is only a “Kit” in the “logs” file.
Thx for your patience.
It seems like these errors do not have influence on my task. I just ignore them and wait for a new version of Isaacsim to see whether it still exists or not.

12

You can get the logs from ~/.nvidia-omniverse/logs/Kit/Isaac-Sim Full/4.5/.

13

kit_20250401_163422.log (1005.2 KB)