Hi, I am setting up the Isaac Sim environment on a Windows system. I have installed the NVIDIA 572.61 driver, as show in the image below. However, when I run Isaac Sim, is seems that the L40S GPUs is not being detected by Isaac Sim. How can I resolve this issue?
Isaac Sim Version: 4.2.0
Operating System: Windows 10
Could you provide the complete log and also try with the recommended driver version mentioned in Isaac Sim Requirements — Isaac Sim Documentation?
Hi @VickNV ,
The attached file contains the complete log. Please take a look.
Regarding the driver, I couldn’t find version 537.70 on Nvidia’s driver download page. I have tried versions 572.61,553.62 and 538.19, but none of them worked correctly.
If you could provide a download link for the L40S driver version 537.70, I would appreciate it will test it out.
Best regards!
kit_20250402_132651.log (16.9 MB)
I noticed another known issue of 4.2.0 in your log:
2025-04-02 05:27:42 [50,794ms] [Error] [omni.ext._impl._internal] Failed to import python module omni.isaac.core from c:\users\quanta\appdata\local\ov\pkg\isaacsim4.2.0\exts\omni.isaac.core. Error: [WinError 126] 找不到指定的模組。 Error loading "c:/users/quanta/appdata/local/ov/pkg/isaacsim4.2.0/exts/omni.isaac.ml_archive/pip_prebundle/torch\lib\fbgemm.dll" or one of its dependencies.. Traceback:
Traceback (most recent call last):
File "c:\users/quanta/appdata/local/ov/pkg/isaacsim4.2.0/kit/kernel/py\omni\ext\_impl\_internal.py", line 187, in _custom_importer
return _import_public(ext_module.path, ext_module.name, reload_enabled)
File "c:\users/quanta/appdata/local/ov/pkg/isaacsim4.2.0/kit/kernel/py\carb\profiler\__init__.py", line 99, in wrapper
r = f(*args, **kwds)
File "c:\users/quanta/appdata/local/ov/pkg/isaacsim4.2.0/kit/kernel/py\omni\ext\_impl\_internal.py", line 94, in _import_public
module = import_module(module_name)
File "c:\users/quanta/appdata/local/ov/pkg/isaacsim4.2.0/kit/kernel/py\carb\profiler\__init__.py", line 99, in wrapper
r = f(*args, **kwds)
File "c:\users/quanta/appdata/local/ov/pkg/isaacsim4.2.0/kit/kernel/py\omni\ext\_impl\custom_importer.py", line 76, in import_module
return importlib.import_module(name)
File "c:\users\quanta\appdata\local\ov\pkg\isaacsim4.2.0\kit\python\lib\importlib\__init__.py", line 126, in import_module
return _bootstrap._gcd_import(name[level:], package, level)
File "<frozen importlib._bootstrap>", line 1050, in _gcd_import
File "<frozen importlib._bootstrap>", line 1027, in _find_and_load
File "<frozen importlib._bootstrap>", line 1006, in _find_and_load_unlocked
File "<frozen importlib._bootstrap>", line 688, in _load_unlocked
File "<frozen importlib._bootstrap_external>", line 883, in exec_module
File "<frozen importlib._bootstrap>", line 241, in _call_with_frames_removed
File "c:/users/quanta/appdata/local/ov/pkg/isaacsim4.2.0/exts/omni.isaac.core/omni/isaac/core/__init__.py", line 11, in <module>
from omni.isaac.core.physics_context.physics_context import PhysicsContext
File "c:/users/quanta/appdata/local/ov/pkg/isaacsim4.2.0/exts/omni.isaac.core/omni/isaac/core/physics_context/__init__.py", line 9, in <module>
from omni.isaac.core.physics_context.physics_context import PhysicsContext
File "c:/users/quanta/appdata/local/ov/pkg/isaacsim4.2.0/exts/omni.isaac.core/omni/isaac/core/physics_context/physics_context.py", line 15, in <module>
from omni.isaac.core.utils.prims import get_prim_at_path, get_prim_path, is_prim_path_valid
File "c:/users/quanta/appdata/local/ov/pkg/isaacsim4.2.0/exts/omni.isaac.core/omni/isaac/core/utils/prims.py", line 24, in <module>
from omni.isaac.core.utils.types import SDF_type_to_Gf
File "c:/users/quanta/appdata/local/ov/pkg/isaacsim4.2.0/exts/omni.isaac.core/omni/isaac/core/utils/types.py", line 12, in <module>
import torch
File "c:/users/quanta/appdata/local/ov/pkg/isaacsim4.2.0/exts/omni.isaac.ml_archive/pip_prebundle/torch/__init__.py", line 148, in <module>
raise err
OSError: [WinError 126] 找不到指定的模組。 Error loading "c:/users/quanta/appdata/local/ov/pkg/isaacsim4.2.0/exts/omni.isaac.ml_archive/pip_prebundle/torch\lib\fbgemm.dll" or one of its dependencies.
2025-04-02 05:27:42 [50,824ms] [Error] [carb.scripting-python.plugin] Exception: Extension python module: 'omni.isaac.core' in 'c:\users\quanta\appdata\local\ov\pkg\isaacsim4.2.0\exts\omni.isaac.core' failed to load.
At:
c:\users/quanta/appdata/local/ov/pkg/isaacsim4.2.0/kit/kernel/py\omni\ext\_impl\_internal.py(213): startup
c:\users/quanta/appdata/local/ov/pkg/isaacsim4.2.0/kit/kernel/py\omni\ext\_impl\_internal.py(328): startup_extension
PythonExtension.cpp::startup()(2): <module>
2025-04-02 05:27:42 [50,834ms] [Error] [omni.ext.plugin] [ext: omni.isaac.core-3.19.5] Failed to startup python extension.
However, the main issue should be still on this snippet:
2025-04-02 05:27:00 [8,448ms] [Info] [gpu.foundation.plugin]
|---------------------------------------------------------------------------------------------|
| Driver Version: 0 | Graphics API: D3D12
|=============================================================================================|
| GPU | Name | Active | LDA | GPU Memory | Vendor-ID | LUID |
| | | | | | Device-ID | UUID |
| | | | | | Bus-ID | |
|=============================================================================================|
| OS: Windows 10 Pro, Version: 10.0 (2004), Build: 19041, Kernel: 10.0.19041.450
| Processor: Intel(R) Xeon(R) Gold 6430 | Cores: 32 | Logical: 64
|---------------------------------------------------------------------------------------------|
| Total Memory (MB): 1048143 | Free Memory: 1032200
| Total Page/Swap (MB): 1099343 | Free Page/Swap: 1083455
|---------------------------------------------------------------------------------------------|
2025-04-02 05:27:00 [8,653ms] [Info] [omni.ext.plugin] Loaded the dynamic library from c:/users/quanta/appdata/local/ov/pkg/isaacsim4.2.0/extscache/omni.usd.libs-1.0.1+10a4b5c0.wx64.r.cp310/bin/ar.dll
2025-04-02 05:27:00 [8,654ms] [Info] [omni.ext.plugin] Loaded the dynamic library from c:/users/quanta/appdata/local/ov/pkg/isaacsim4.2.0/extscache/omni.usd.libs-1.0.1+10a4b5c0.wx64.r.cp310/bin/arch.dll
2025-04-02 05:27:00 [8,680ms] [Info] [omni.ext.plugin] Loaded the dynamic library from c:/users/quanta/appdata/local/ov/pkg/isaacsim4.2.0/extscache/omni.usd.libs-1.0.1+10a4b5c0.wx64.r.cp310/bin/boost_chrono-vc142-mt-x64-1_76.dll
2025-04-02 05:27:00 [8,705ms] [Info] [omni.ext.plugin] Loaded the dynamic library from c:/users/quanta/appdata/local/ov/pkg/isaacsim4.2.0/extscache/omni.usd.libs-1.0.1+10a4b5c0.wx64.r.cp310/bin/boost_date_time-vc142-mt-x64-1_76.dll
2025-04-02 05:27:00 [8,731ms] [Info] [omni.ext.plugin] Loaded the dynamic library from c:/users/quanta/appdata/local/ov/pkg/isaacsim4.2.0/extscache/omni.usd.libs-1.0.1+10a4b5c0.wx64.r.cp310/bin/boost_filesystem-vc142-mt-x64-1_76.dll
2025-04-02 05:27:00 [8,758ms] [Info] [omni.ext.plugin] Loaded the dynamic library from c:/users/quanta/appdata/local/ov/pkg/isaacsim4.2.0/extscache/omni.usd.libs-1.0.1+10a4b5c0.wx64.r.cp310/bin/boost_program_options-vc142-mt-x64-1_76.dll
2025-04-02 05:27:00 [8,758ms] [Info] [omni.ext.plugin] Loaded the dynamic library from c:/users/quanta/appdata/local/ov/pkg/isaacsim4.2.0/extscache/omni.usd.libs-1.0.1+10a4b5c0.wx64.r.cp310/bin/boost_python310-vc142-mt-x64-1_76.dll
2025-04-02 05:27:00 [8,758ms] [Error] [gpu.foundation.plugin] No device could be created. Some known system issues:
- The driver is not installed properly and requires a clean re-install.
- Your GPUs do not support RayTracing: DXR or Vulkan ray_tracing, or hardware is excluded due to performance.
- The driver cannot enumerate any GPU: driver, display, TCC mode or a docker issue. For Vulkan, test it with Vulkaninfo tool from Vulkan SDK, instead of nvidia-smi.
Could you confirm whether you’re using the workstation or Docker installation method? Additionally, to help troubleshoot, please try launching the latest version (Isaac Sim 4.5.0 ) and let us know if the issue persists.
Hi @VickNV ,
I consulted with Nvidia technical support in Taiwan, and they informed me that to use Isaac Sim on Windows, I need to set up a vWS or switch to using Ubuntu. Perhaps I should try switching to Ubuntu.
Thank you for your response. Best regard!