Error when flashing: /dev/ttyUSB3 not found on host

Autonomous Machines DRIVE AGX DRIVE AGX General
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#1

Hardware Platform: DRIVE AGX Xavier™ Developer Kit
Software Version: DRIVE Software 10.0
Host Machine Version: native Ubuntu 18.04
SDK Manager Version: 1.3.1.7110

When trying to flash my machine with the SDK Manager, I receive the following error:
/dev/ttyUSB3 not found on host. Please make sure no /dev/ttyUSB* files exist on host first then connect target board to host. Once connected, /dev/ttyUSB3 can be found.

I checked the Flashing Technical Bulletin (https://developer.nvidia.com/DRIVE/secure/docs/NVIDIA_DRIVE_AGX_Developer_Kit_Flashing_Technical_Bulletin_10.0.pdf) and found a possibly related issue under point 2.2. I checked my linux kernel version but it is 5.3.0-40 and not one of the described versions. I still tried the suggested workaround but my error persists with linux kernel version 4.15.0-88, which is listed as a version that provides resolution.

#3

Hi @philipp.heidenreichdo0x6,

I saw your created TensorRT installation on Drive AGX. Is this still a problem on your side? Thanks!

#4

Hi,
this problem still persists. We used to be able to flash our Drive AGX and install Drive Software 10.0. But I was trying to flash it again to make sure TensorRT is correctly installed. However, when trying to flash it, I received the error described in this thread. I recently updated the SDK Manager to version 1.3.1.7110, so the error might have been introduced in one of the updates.

#5

Please make sure use USB 2.0 cable to connect to “Debug” port. Please check Setting Up the E3550 Platform for the details. Thanks!

#6

Hi,
thanks, I was connected via Ethernet instead of USB. I suggest the error messages in the SDK Manager could be improved to facilitate fixing these kinds of issues.
Still, I am not able to flash my device due to another error (sdkm.log (335.7 KB)).

Since the error seems to start due to libsm-dev (see log around 15:20:56.278), i checked:

apt list libsm-dev
Listing… Done
libsm-dev/bionic,now 2:1.2.2-1 amd64 [installed]

#7

Is your DRIVE AGX system “E3550”?

Please try if removing sdk directory with below command helps. Thanks!
$ rm -rf ~/nvidia/nvidia_sdk/DRIVE_Software_10.0_Linux_OS*

#8

Also have you ever successfully installed?

#9

Yes my Drive AGX system is E3550. We were able to install back in March. I was trying to reinstall it because of problems with the TensorRT library as discussed in TensorRT installation on Drive AGX.

I tried your proposed approach and now run into another kind of error (sdkm.log (266.4 KB)).

#10

I saw the error message from your log. Please check if you have the directory created.

11:23:25.444 - info: NV_DRIVE_PLATFORM_RFS_TARGET_COMP@DDPX: ERROR: source directory /home/opelai/nvidia/nvidia_sdk/DRIVE_Software_10.0_Linux_OS_DDPX/DriveSW_Components/TargetDebs not found

Is this from reinstalling after rm nvidia_sdk directories?
$ rm -rf ~/nvidia/nvidia_sdk/DRIVE_Software_10.0_Linux_OS*