Installer cannot detect my wsl install

AI & Data Science NVIDIA AI Workbench
1

Please describe your issue or request:
My Windows OS is not in English. Searched and didn’t see other topic about this.
When installing, the installer keeps saying I did not install WSL2 while I had already installed and using WSL2 and docker desktop. Even after I clicked next and rebooted my system.

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When I look into main.log, there’s content like below:

[2024-08-06 11:57:11.091] [info]  (introspect-os)                      checkWslState wsl --version W S L   Hr,g   2 . 3 . 1 4 . 0 
 
 8h _Hr,g   6 . 6 . 3 6 . 3 - 1 
 
 W S L g   Hr,g   1 . 0 . 6 4 
 
 M S R D C   Hr,g   1 . 2 . 5 3 2 6 
 
 D i r e c t 3 D   Hr,g   1 . 6 1 1 . 1 - 8 1 5 2 8 5 1 1 
 
 D X C o r e   Hr,g   1 0 . 0 . 2 6 1 0 0 . 1 - 2 4 0 3 3 1 - 1 4 3 5 . g e - r e l e a s e 
 
 W i n d o w s   Hr,g   1 0 . 0 . 2 2 6 3 5 . 4 0 0 5 
 
 
[2024-08-06 11:57:11.105] [info]  (introspect-os)                      windowsWslCheck()  - |vHO:   U b u n t u 
 
  - Hr,g:   2 
 
 
[2024-08-06 11:57:11.106] [info]  (introspect-os)                      wsl --status vHOUbuntuHrg2
[2024-08-06 11:57:11.107] [error] (introspect-os)                      windowsWslCheck stderr WSL:NOT:INSTALLED
[2024-08-06 11:57:11.108] [info]  (introspect-os-channel)              {
  osHost: 'win32',
  osSupported: true,
  wslInstalled: false,
  error: null
}
[2024-08-06 12:07:53.936] [info]  (renderer)                           SERVICE: hostCheck(), CHANNEL: introspect_os {"osHost":"win32","osSupported":true,"wslInstalled":false,"error":null}
[2024-08-06 12:07:53.938] [info]  (renderer)                           Navigating to prompt-for-wsl2, /transition

It looks like installer is detecting wsl with command wsl --version, however the output of this command is actually not in English, it looks like:

WSL 版本： 2.3.14.0
核心版本： 6.6.36.3-1
WSLg 版本： 1.0.64
MSRDC 版本： 1.2.5326
Direct3D 版本： 1.611.1-81528511
DXCore 版本： 10.0.26100.1-240331-1435.ge-release
Windows 版本： 10.0.22635.4005

And output of wsl --status is:

預設發佈: Ubuntu
預設版本: 2

This might be the cause of this bug.

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Workbench Version
Desktop App v0.57.3
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Host Machine operating system and location
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Local Ubuntu 22.04
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1 Like
2

Hi - thank you for posting.

Can you try this troubleshooting guidance?

Troubleshoot AI Workbench - NVIDIA Docs

3

I’ve already tried those steps in the troubleshoot page.

  1. There is no pending windows update.
  2. wsl --update says that I have already installed the latest version of WSL2.
  3. I’m not using any VPN.
  4. As step 2, I have already installed the latest version of WSL2 and using ubuntu distro and docker desktop actively.
4

Ok.

We’ve had a few other users with non-english OS that have had issues.

A lot of the installation requires string recognition/manipulation. That’s almost definitely the issue.

Let me do a little research and get back to you.

5

I have exactly the same problem and I don’t know how to solve it, I see that it has been more than 9 months and there is no answer for the solution.

6

Hi All

When it comes to what seem to be language pack issues, I think the solution is:

  • Convert your Windows language pack to English
  • Install AI Workbench
  • Revert your language pack to whatever it was before.

@the5max - are you having a language pack issue?