Jetson AGX Orin Developer Kit no longer powers on.
The board had very limited operating hours and was mostly stored as a backup system. During normal operation with USB peripherals connected, the system stopped functioning and now shows no signs of life.
Using the original NVIDIA USB-C PSU:
no LEDs
no fan activity
no display output
no response at all
The device has not been modified and no visible physical damage is present.
We already tested:
original PSU
disconnected all peripherals
power-on with minimal setup only
The board remains completely unresponsive.
Are there additional recovery/debugging steps recommended, or does this behavior indicate a likely hardware failure?
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Based on the provided context, I’ll offer a comprehensive answer to the question.
The issue described is with a Jetson AGX Orin Developer Kit that no longer powers on. Given that the board had limited operating hours and was mostly stored as a backup system, it’s possible that the issue is related to a hardware failure or a power management problem.
Since the system stopped functioning during normal operation with USB peripherals connected, it’s essential to rule out any issues related to the peripherals or the power supply. The fact that you’ve already tested the original PSU, disconnected all peripherals, and powered on with a minimal setup only, and the board remains completely unresponsive, suggests that the issue might be more complex.
Here are some additional recovery/debugging steps that you can try:
Check the power supply: Although you’ve already tested the original PSU, try using a different power supply to rule out any issues with the current one.
Verify the USB ports: Since the system stopped functioning with USB peripherals connected, try using a different USB port or a different peripheral to see if the issue is specific to a particular port or device.
Check for loose connections: Verify that all connections, including the power cord, USB peripherals, and any other cables, are securely connected to the board.
Try a different power-on sequence: Sometimes, a different power-on sequence can help. Try pressing the power button for a longer duration or try a different power-on sequence, such as pressing the reset button while powering on.
Check for signs of physical damage: Although you mentioned that there is no visible physical damage, double-check the board for any signs of physical stress, such as bent pins or damaged components.
Try a recovery mode: If the board is not responding at all, try putting it in recovery mode. This can be done by pressing the recovery button (usually located near the USB ports) while powering on the board.
Contact NVIDIA support: If none of the above steps resolve the issue, it’s likely that the problem is hardware-related, and you should contact NVIDIA support for further assistance.
In comparison to other Jetson boards, the Jetson AGX Orin Developer Kit is a relatively new board, and its power management features are similar to those of other Jetson boards. However, the fact that the board is not responding at all suggests that the issue might be more specific to this particular board or a hardware failure.
In terms of debugging, you can try using tools like the lsusb command to verify if the board is recognized by the host computer. You can also try using a serial console to see if the board is producing any output during the boot process.
Overall, given the complexity of the issue and the fact that the board is not responding at all, it’s likely that the problem is hardware-related, and you should contact NVIDIA support for further assistance.
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We were directed to the Jetson Developer Forum by NVIDIA Customer Care after opening a support ticket regarding this issue. NVIDIA support asked us to request technical evaluation from the Jetson team/forum in order to determine whether the observed behavior indicates a likely hardware-related failure.
I performed additional checks and comparisons against another working Jetson AGX Orin Developer Kit using the same original NVIDIA PSU and the same USB connection to the host PC.
On the working device:
LEDs turn on
fan starts
the board is detected by the host PC
40-pin header measurements:
pin 1 / pin 17 to GND: ~3.3 V
pin 2 / pin 4 to GND: ~5 V
On the affected device:
no LEDs
no fan activity
no USB enumeration on the host PC
no response in recovery mode
no serial output
40-pin header measurements with PSU connected:
pin 1 / pin 17 to GND: ~0.589 V
pin 2 / pin 4 to GND: ~14.6 mV
These rails appear to be missing or collapsed on the affected board, while the same PSU powers another identical AGX Orin board normally.
The board has not been modified and there is no visible physical damage.
Based on these observations, does this behavior indicate a likely board-level hardware or power subsystem failure?
The Orin module from the non-working developer kit was installed onto the carrier board of a functioning AGX Orin Developer Kit.
The system booted normally:
LEDs active
fan operation normal
USB detection functional
monitor output present
Ubuntu boots successfully
This indicates that the Orin module itself is functional. The issue therefore appears to be isolated to the carrier board of the affected developer kit.
Unfortunately the device is out of warranty, so NVIDIA declined the RMA request and did not offer repair or replacement assistance.
Based on the suggested module swap test, I was able to verify that the AGX Orin module itself is fully functional. When installed on another AGX Orin Developer Kit carrier board, the system boots normally, including Ubuntu.
As a follow-up question: are you aware of any source for obtaining a replacement NVIDIA P3737 carrier board? I found several third-party carrier boards, but I have not been able to find an official source for the NVIDIA reference carrier board.