When I went to plug in my Jetson Orin, it will no longer power back on. Pressing the power button does not turn on the white LED indicator light. I am using the provided USB-C power brick and plugging it into the power port number 4. If I plug the power into port number 10, the white led indicator light powers on for one second and then turns immediately off. I would like to request help or an RMA/replacement.
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I’d be happy to help you troubleshoot the issue with your Jetson Orin.
First, let’s go through the symptoms you’ve described:
- The device won’t power on when using the provided USB-C power brick and plugging it into power port number 4.
- When plugging the power into port number 10, the white LED indicator light powers on for one second and then turns immediately off.
Based on the information provided, it’s possible that there’s a hardware issue with the device, specifically with the power management or the USB-C port. Here are a few potential causes:
- Power management issue: The Jetson Orin has a complex power management system, and it’s possible that there’s a fault with the power management IC or the related circuitry.
- USB-C port issue: The USB-C port may be damaged or faulty, preventing the device from receiving power.
- Faulty power brick: Although you’ve mentioned using the provided USB-C power brick, it’s possible that the brick is faulty or not providing the required power to the device.
To further troubleshoot the issue, I’d recommend the following steps:
- Try a different power brick: If possible, try using a different USB-C power brick to rule out any issues with the provided brick.
- Check the power port: Inspect the power port number 4 and port number 10 for any signs of physical damage or debris. Make sure the ports are clean and free from any obstructions.
- Reset the device: Try resetting the device by pressing and holding the reset button for 10-15 seconds. This may help resolve any software-related issues that could be preventing the device from powering on.
- Contact NVIDIA support: If none of the above steps resolve the issue, it’s likely that there’s a hardware fault with the device. I recommend contacting NVIDIA support for further assistance and to request an RMA (Return Merchandise Authorization) or replacement.
In comparison to other Jetson devices, such as the Jetson Orin Nano or the Jetson AGX Orin, the power management and USB-C port issues may be similar. However, the specific symptoms and troubleshooting steps may vary depending on the device model and configuration.
Some relevant information from the context that may be helpful in troubleshooting the issue includes:
- The Jetson Orin NX Series and Jetson Orin Nano Series Product Design Guide, which provides guidelines for designing and troubleshooting the devices.
- The Enabling AGX Orin, Orin NX, and Orin Nano in USB3 Recovery Mode procedure, which may be helpful in recovering the device if it’s not responding.
- The Jetson Orin Nano Developer Kit, which may have similar power management and USB-C port configurations.
I hope this helps, and please let me know if you have any further questions or concerns!
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Is this still an issue to support? Any result can be shared?
Assuming that both MV and HV power rails are operating properly, and that their turn on sequencing was according to the specifications, and assuming there are no thermal issues (this is a cold start), what things prevent an AGX module from powering up when pin L54 (MODULE_POWER ON) is toggled?
Support was unable to do anything since it was outside the RMA window. When plugged into the power supply, the only thing I hear is a slight high pitched noise and nothing else. I am not familiar with this type of repair so there is nothing else I could do.