Jetson AGX Orin is turning on, but it's not supplying power to peripherals or not functioning properly

Robotics & Edge Computing Jetson & Embedded Systems Jetson AGX Orin
1

We have a Jetson AGX Orin 64 GB developer kit and we wanted to use it for the purpose of autonomous driving, but it not supplying power to peripherals and not functioning properly. Can you please resolve this issue as early as possible

2

Hello,

Thanks for visiting the NVIDIA Developer forums! Your topic will be best served in the Jetson category.

I have moved this post for better visibility.

Cheers,
Tom

4

Not sure what issue you met on this power things, please provide more details then we can know how to support.

5

Dear NVIDIA Developer Forums,

I am experiencing an issue with my Jetson AGX Orin, where the device powers on but does not function correctly. Below are the details of the problem:

Issue Description:- The Jetson AGX Orin powers on, and the power LED is solid, but no output is displayed on DP.

  • No peripherals (USB, Ethernet, etc.) are receiving power.

  • The system does not seem to boot properly.

  • I have attempted a serial console connection but did not receive any boot logs.

  • Recovery mode does not appear to work, and the board is not detected via USB when connected to a host PC.

Troubleshooting Steps Taken:

âś” Used a different power adapter (19V-20V, 5A)
âś” Tried multiple DP cables and monitors
âś” Removed all peripherals and tried booting again
âś” Attempted booting into recovery mode

Request for Support:

I would appreciate your guidance on further troubleshooting steps. If the issue is hardware-related, please advise on the RMA process.

Thank you for your assistance.

Best Regards,

Venkata Lakshmi,

The Deep Terrain Ai

7

Will you please give a quick response to this based on the information i provided above about Jetson AGX Orin issue and the Troubleshooting steps that we had took to overcome the issue

Best Regards,
Venkata Lakshmi,
The Deep Terrain Ai

8

I am experiencing an issue with my Jetson AGX Orin, where the device powers on but does not function correctly. Below are the details of the problem:

Issue Description:- The Jetson AGX Orin powers on, and the power LED is solid, but no output is displayed on DP.

  • No peripherals (USB, Ethernet, etc.) are receiving power.
  • The system does not seem to boot properly.
  • I have attempted a serial console connection but did not receive any boot logs.
  • Recovery mode does not appear to work, and the board is not detected via USB when connected to a host PC.

Troubleshooting Steps Taken:

âś” Used a different power adapter (19V-20V, 5A)
âś” Tried multiple DP cables and monitors
âś” Removed all peripherals and tried booting again
âś” Attempted booting into recovery mode

Request for Support:

I would appreciate your guidance on further troubleshooting steps. If the issue is hardware-related, please advise on the RMA process.

Thank you for your assistance.

9

Have you tried to do a clean flash on your device with JetPack SW?
IF yes, and still not working, then please do the RMA, see Jetson FAQ | NVIDIA Developer

10

Everything was done by our side and still it is not working

11

Hi,

How do you do the recovery mode?
Please describe the steps in detail.
Also use other flashing cable supporting data transfer to cross check whether issue exist.
Since recovery mode is a pure hardware event, if cannot enter recovery mode, please do the RMA.

Thanks

12

Hi,

I followed the below steps for recovery mode

  1. Powered off the jetson AGX Orin
  2. Connected to Host PC using a USB-C cable
    3.Press and hold the recovery button
    4.While holding recovery button, press and released the power button of jetson.
    5.After released the power button,hold the recovery button for 2 secs and then released.

After performing this steps also it is not displaying anything on the screen

Best Regards,
Venkata Lakshmi,
The Deep Terrain Ai

13

Hi,

Will you please let me know how to do the RMA process?

Thank you

Best Regards,
Venkata Lakshmi,
The Deep Terrain Ai

14

After this you should check “lsusb” command on the host pc terminal.

See if you can see "NVidia Corp…’ listing which means unit is in recovery mode.

15

Hi,

Thanks for the reply

To check the lsusb command first it is not displaying anything that’s the problem

Best Regards,
Venkata Lakshmi,
The Deep Terrain Ai

1 Like
16

Hi,

Please refer to the Jetson FAQ | NVIDIA Developer.

Thanks

17

Hi,

We have referred and posted. Please provide the return process details

Best Regards,
Venkata Lakshmi,
The DeepTerrain Ai

20

Hi,

Please contact with RMA first.

Thanks

21

Hi,

Thanks for the reply

I contacted RMA and they also said to post in forums

We have the urgency of it

Please make anything possible quickly

Best Regards,
Venkata Lakshmi,
The DeepTerrain Ai

22

Hi,

Please provide this forum link for them.

Thanks

23

Hi,

Thank you we will provide the link with RMA

Best Regards,
Venkata Lakshmi,
The DeepTerrain Ai

1 Like
24

Hi,

After providing the link they are not even responding

I have posted everything in the forums and troubleshooting steps also performed

We have the urgency on this issue

Provide the details of the returning process

Best Regards,
Venkata Lakshmi,
The DeepTerrain Ai