Jetson AGX ORIN not powering on

Robotics & Edge Computing Jetson Systems Jetson AGX Orin
1

I have a Jetson AGX that will not power on. It just stopped working. I require an RMA or some support on this. I cannot gather any logs or errors because the system does now power on.

2

*** Please note that this reply is generated by LLM automatically ***

Based on the provided context, it appears that you are experiencing an issue with your Jetson AGX Orin module, which has stopped working and will not power on. Since you are unable to gather any logs or errors, I will provide a comprehensive answer that covers possible troubleshooting steps and comparisons with other related issues.

Troubleshooting Steps:

  1. Check the power supply: Ensure that the power supply is functioning correctly and that the module is receiving the required power.
  2. Verify the USB connection: If you are using a USB connection to power the module, try using a different USB port or a different power source.
  3. Check for loose connections: Verify that all connections, including the power cable, USB cable, and any other peripherals, are securely connected.
  4. Try a different power source: If you are using a power adapter, try using a different adapter or a different power source.

Comparing with other related issues:

Based on the provided context, there are several related issues that may be relevant to your problem:

  • Force Recovery Mode: The context provides information on how to determine if the Jetson module is in Force Recovery Mode. If your module is in this mode, you may need to follow the instructions provided to recover it.
  • Boot fails after restoring a Jetson orin NX: This issue may be related to a problem with the boot process, which could be causing your module to not power on.
  • Xavier doesn’t boot after Secure Boot flash (JetPack 5.1.2 / L4T R35.4.1): This issue may be related to a problem with the Secure Boot process, which could be causing your module to not power on.

RMA or Support:

If none of the above troubleshooting steps resolve the issue, you may need to contact NVIDIA support for further assistance or to request an RMA (Return Merchandise Authorization). You can visit the NVIDIA website to submit a support request or to find contact information for their support team.

Additional Information:

To better assist you, it would be helpful to know more about your module, such as:

  • The exact model number of your Jetson AGX Orin module
  • The version of the JetPack software you are using
  • Any recent changes or updates you have made to the module or its software

Please provide this information if possible, and I will do my best to provide further assistance.

*** Please give the thumbs up if you get answers you like. Or provide feedback to help us improve the answer. ***

3

Hello,

I have attempted to power the system on with the provided USB-C 90w power adapter in both USB-C ports. I confirmed that the provided USB-C pdu was providing power by using it to power another device. I tried using another USB-C pdu to power on the system, and it did not work. I also verified that there were no loose connections for each of these troubleshooting tests. The part number for my unit is 945-13730-0050-000. Please let me know how to proceed with RMA.

4

Please check Jetson FAQ | NVIDIA Developer for RMA process.

5

This topic was automatically closed 14 days after the last reply. New replies are no longer allowed.