Local Nucleus Service 2023.2.3 - Unhandled exception in script during installation/on launch

[it_dus]

Hi there!

We want to use the local Nucleus service and installed it via the Omniverse Launcher.
Right after the installation an error pops up. This can be reproduced when trying to Launch the server.
Settings are unavailable (localhost:3080 website is not reachable).

Error message:

Text:
Unhandled exception in script (Title)

Failed to execute script ‘pyi_rth_multiprocessing’ due to unhandled exception: DLL load failed while importing _socket:
The specified module could not be found.

Details:
Traceback (most recent call last):
File “PyInstaller\hooks\rthooks\pyi_rth_multiprocessing.py”, line 109, in
File “PyInstaller\hooks\rthooks\pyi_rth_multiprocessing.py”, line 18, in pyi_rthook
File “PyInstaller\loader\pyimod02_importers.py”, line 385, in exec_module
File "multiprocessing_init.py", line 16, in
File “PyInstaller\loader\pyimod02_importers.py”, line 385, in exec_module
File “multiprocessing\context.py”, line 6, in
File “PyInstaller\loader\pyimod02_importers.py”, line 385, in exec_module
File “multiprocessing\reduction.py”, line 16, in
File “PyInstaller\loader\pyimod02_importers.py”, line 385, in exec_module
File “socket.py”, line 51, in
ImportError: DLL load failed while importing _socket: The specified module could not be found.

Unfortunately I did not find any similar issue.

System information:
Windows 10 Pro 22H2
Build 19045.4529

CPU: Intel i9-7980XE
GPU: Geforce GTX 1080

Any help would be appreciated!
Thanks in advance

Simon

[dlindsey]

Please include your launcher logs.
This looks like for some reason your system may have blocked the install or running the python installer.

Is this a personal system, or is this a company managed system?

[Richard3D]

Agreed. This looks like you need to try installing again, or even removing any other version of python off your machine as well. And just FYI, your Geforce 1080 is way below minimum specs for using RTX with OV. It is ok for Nucleus, but just be aware.