NVIDIA Quadro K420 : no driver working for Windows 10 64-bit version 22H2

Gaming and Visualization Technologies General Topics and Other SDKs Drivers - Linux, Windows, MacOS
1

Hi there,

I have 15 years experience in setting up PC and attempted installing the driver for the Quadro K420 PCIe card on a Lenovo M900 tower running Windows 10 64-bit version 22H2. The installer tells it is incompatible with this version of Windows.

I tried several versions of the driver for Windows 10 64-bit, the latest one, as well as older ones. I also tried both variants of the driver: the WHQL version and the other one.

Other users reported here the exact same problem for Windows 11 version 22H2 on Microsoft’s forum:
https://answers.microsoft.com/en-us/windows/forum/all/gpu-stopped-working-after-windows-11-22h2-update/a9143904-d38b-4c6b-bbeb-ba8dae5d0064?page=2

I also unsuccessfully tried installing the card, by directly launching the setup files in the folder where the installer was unpacked.
Applying all Windows updates (on 2022/01/06) didn’t solve the problem.

Can we expect soon some fix of this driver for Windows 10 & 11 version 22H2?

Thanks a lot.

---- Latest version tried —

Version: R470 U12 (474.14) WHQL
Date de réalisation: 2022.12.20
Système d’exploitation: Windows 10 64-bit, Windows 11
Langue: Français
Taille: 559.46 MB

Version: R465 U2 (466.11)
Date de réalisation: 2021.4.14
Système d’exploitation: Windows 10 64-bit
Langue: Français
Taille: 511.92 MB

2

Hello there @forums4 and welcome to the NVIDIA developer forums.

I am sorry to hear that you are running into installation issues.

Did you try a complete clean install of the driver, meaning that all older drivers are purged from the system? Sometimes corrupt driver installations can cause this error message.

Nevertheless I took the liberty of opening an internal bug for you to make sure there is no regression. For future reference, as a registered developer you can also open bugs with NVIDIA on your own, check out your Account pages on developer.nvidia.com or go directly to the Bug submission form.

That said, Kepler architecture is 9 years old and has been deprecated from new driver development. It will only receive cumulative maintenance and security updates. That means there is no guarantee on an ETA for a possible fix for your issue. I am sorry.

3

Hello again @forums4 !

Would it be possible for you to provide us with more information?

  1. Hardware ID from the device manager:
    From the device manager right click on the GPU and select properties. Select Details → Hardware Ids

  2. Installation logs:
    You can get those if you first manually extract the driver package, then install the driver by running below command:

setup.exe -log:"C:\nvlog" -loglevel:6

And then share the both the HW-ID and the logs from C:\nvlog folder in this thread.

Thank you!

5

It’s definitely annoying when a driver’s not compatible, especially after putting in all that effort trying different versions and updating Windows. I feel you, been there done that! I’d recommend checking out the Microsoft Answers page linked in your post, as there’s probably some good advice from other users who’ve had the same issue. You never know, someone might have cracked the code and can help you out. If not, it might be worth reaching out directly to NVIDIA. In the meantime, you can get more tips on the reddit windows keys legit because it’s a great community.