Orin Nano Developer Kit USB Not Working

Hi all,

My Orin Nano Developer Kit (Jetpack 6.0) was working fine. However, all the USB ports have not been working starting from today. I tried all the ports with different USB cables, USB keyboards, and mice. But none of them works.

I can still ssh into it since it is connected with WiFi.

The dmesg shows: “device descriptor read/64, error -71” and “unable to enumerate USB device”.

[ 3.861025] usb 1-2: new full-speed USB device number 2 using tegra-xusb
[ 3.989025] usb 1-2: device descriptor read/64, error -71
[ 4.225032] usb 1-2: device descriptor read/64, error -71
[ 4.461015] usb 1-2: new full-speed USB device number 3 using tegra-xusb
[ 4.589048] usb 1-2: device descriptor read/64, error -71
[ 4.825028] usb 1-2: device descriptor read/64, error -71
[ 4.933120] usb usb1-port2: attempt power cycle
[ 5.062032] usb 2-1: new SuperSpeed Plus Gen 2x1 USB device number 2 using tegra-xusb
[ 5.110598] hub 2-1:1.0: USB hub found
[ 5.112805] hub 2-1:1.0: 4 ports detected
[ 5.377003] usb 1-2: new full-speed USB device number 4 using tegra-xusb
[ 5.377236] usb 1-2: Device not responding to setup address.
[ 5.585489] usb 1-2: Device not responding to setup address.
[ 5.793178] usb 1-2: device not accepting address 4, error -71
[ 5.921184] usb 1-2: new full-speed USB device number 5 using tegra-xusb
[ 5.921486] usb 1-2: Device not responding to setup address.
[ 6.129666] usb 1-2: Device not responding to setup address.
[ 6.337179] usb 1-2: device not accepting address 5, error -71
[ 6.337285] usb usb1-port2: unable to enumerate USB device
[ 6.348999] tegra-xusb 3610000.usb: 1-2 isn’t suspended: 0x0c000603

dmesg.log (77.2 KB)

Any idea what the reason is?

Thanks,
Libo

Sorry for the late response.

Is this still an issue to support? Any result can be shared?

Hi @kayccc, thanks for asking. The issue is still there. We also talked with the distributor. They will start a RMA.

Please RMA the device.

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