Problem installing nvidia-driver-390 on DELL M4800 - GK107GLM [Quadro K1100M] with Ubuntu 20.04


I had a crash recently while using my laptop with Ubuntu 18.04 (my screen turned black and then I couldn’t get back into my OS).
So I decided to start fresh on a different hard drive with the latest Ubuntu 20.04.

Unfortunately, I can’t access my OS GUI while using the nvidia driver. I am stuck on a black screen and if press Alt + F2 to enter CLI and type startx I get an error message saying: “No screens found”.

I’ve spent hours on forum posts and I re-installed the OS 5 times (even tried with Debian but without success).

So I re-installed again and this time I’ve only done:

  1. Installing Ubuntu (without third party)
  2. sudo ubuntu-drivers autoinstall

Here is some more informations:

sudo ubuntu-drivers devices
WARNING:root:_pkg_get_support nvidia-driver-390: package has invalid Support Legacyheader, cannot determine support level
== /sys/devices/pci0000:00/0000:00:01.0/0000:01:00.0 ==
modalias : pci:v000010DEd00000FF6sv00001028sd000015CCbc03sc00i00
vendor   : NVIDIA Corporation
model    : GK107GLM [Quadro K1100M]
driver   : nvidia-340 - distro non-free
driver   : nvidia-driver-390 - distro non-free recommended
driver   : nvidia-driver-418-server - distro non-free
driver   : xserver-xorg-video-nouveau - distro free builtin

sudo lshw -C display
  *-display UNCLAIMED       
       description: VGA compatible controller
       product: GK107GLM [Quadro K1100M]
       vendor: NVIDIA Corporation
       physical id: 0
       bus info: pci@0000:01:00.0
       version: a1
       width: 64 bits
       clock: 33MHz
       capabilities: pm msi pciexpress vga_controller bus_master cap_list
       configuration: latency=0
       resources: memory:f4000000-f4ffffff memory:e0000000-efffffff memory:f0000000-f1ffffff ioport:e000(size=128) memory:f5000000-f507ffff
  *-display UNCLAIMED
       description: VGA compatible controller
       product: 4th Gen Core Processor Integrated Graphics Controller
       vendor: Intel Corporation
       physical id: 2
       bus info: pci@0000:00:02.0
       version: 06
       width: 64 bits
       clock: 33MHz
       capabilities: msi pm vga_controller bus_master cap_list
       configuration: latency=0
       resources: memory:f5400000-f57fffff memory:d0000000-dfffffff ioport:f000(size=64) memory:c0000-dffff

nvidia-bug-report.log.gz (81.5 KB)

Seems your nvidia gpu is simply broken.

[    4.895637] NVRM: RmInitAdapter failed! (0x25:0x40:1101)
[    4.895719] NVRM: rm_init_adapter failed for device bearing minor number 0

I don’t understand… do you mean it’s broken as in the graphic card doesn’t work anymore?
But then, how can it be detected when typing commands like:

sudo ubuntu-drivers devices
sudo lshw -C display
lspci | grep VGA

It’s still there but as soon as the driver loads, self-test fails and it refuses to work.

Ok thank you for your help. It’s sad but well, I’ve been using my laptop for the last 7 years now.
However, I am wondering why I can’t get a 1920x1080 display on my new Ubuntu installation when I can get it on my previous installation (which is still working but I can’t configure multiple screens)?
Also, do you think it would be possible to configure multiple screens using a docking station with the 4th Gen Core Processor Integrated Graphics Controller?

Please uninstall the nvidia driver, check if you can disable the nvidia gpu in bios. Then remove the “nomodeset” kernel parameter, delete /etc/X11/xorg.conf.
nomodeset kills the intel gpu which then only runs on frambuffer with a minimal resolution.

Ok thanks. I’ll try that a bit later.
Thank you for all the information anyway, you saved me a lot of time trying to fix an unsolvable problem with Linux commands when it’s really just the hardware’s fault.