Problem installing nvidia-driver-390 on DELL M4800 - GK107GLM [Quadro K1100M] with Ubuntu 20.04

Graphics / Linux Linux
1

Hello,

I had a crash recently while using my laptop with Ubuntu 18.04 (my screen turned black and then I couldn’t get back into my OS).
So I decided to start fresh on a different hard drive with the latest Ubuntu 20.04.

Unfortunately, I can’t access my OS GUI while using the nvidia driver. I am stuck on a black screen and if press Alt + F2 to enter CLI and type startx I get an error message saying: “No screens found”.

I’ve spent hours on forum posts and I re-installed the OS 5 times (even tried with Debian but without success).

So I re-installed again and this time I’ve only done:

  1. Installing Ubuntu (without third party)
  2. sudo ubuntu-drivers autoinstall

Here is some more informations:

sudo ubuntu-drivers devices
WARNING:root:_pkg_get_support nvidia-driver-390: package has invalid Support Legacyheader, cannot determine support level
== /sys/devices/pci0000:00/0000:00:01.0/0000:01:00.0 ==
modalias : pci:v000010DEd00000FF6sv00001028sd000015CCbc03sc00i00
vendor   : NVIDIA Corporation
model    : GK107GLM [Quadro K1100M]
driver   : nvidia-340 - distro non-free
driver   : nvidia-driver-390 - distro non-free recommended
driver   : nvidia-driver-418-server - distro non-free
driver   : xserver-xorg-video-nouveau - distro free builtin


sudo lshw -C display
  *-display UNCLAIMED       
       description: VGA compatible controller
       product: GK107GLM [Quadro K1100M]
       vendor: NVIDIA Corporation
       physical id: 0
       bus info: pci@0000:01:00.0
       version: a1
       width: 64 bits
       clock: 33MHz
       capabilities: pm msi pciexpress vga_controller bus_master cap_list
       configuration: latency=0
       resources: memory:f4000000-f4ffffff memory:e0000000-efffffff memory:f0000000-f1ffffff ioport:e000(size=128) memory:f5000000-f507ffff
  *-display UNCLAIMED
       description: VGA compatible controller
       product: 4th Gen Core Processor Integrated Graphics Controller
       vendor: Intel Corporation
       physical id: 2
       bus info: pci@0000:00:02.0
       version: 06
       width: 64 bits
       clock: 33MHz
       capabilities: msi pm vga_controller bus_master cap_list
       configuration: latency=0
       resources: memory:f5400000-f57fffff memory:d0000000-dfffffff ioport:f000(size=64) memory:c0000-dffff

nvidia-bug-report.log.gz (81.5 KB)

2

Seems your nvidia gpu is simply broken.

[    4.895637] NVRM: RmInitAdapter failed! (0x25:0x40:1101)
[    4.895719] NVRM: rm_init_adapter failed for device bearing minor number 0
3

I don’t understand… do you mean it’s broken as in the graphic card doesn’t work anymore?
But then, how can it be detected when typing commands like:

sudo ubuntu-drivers devices
sudo lshw -C display
lspci | grep VGA
1 Like
4

It’s still there but as soon as the driver loads, self-test fails and it refuses to work.
Broken.

5

Ok thank you for your help. It’s sad but well, I’ve been using my laptop for the last 7 years now.
However, I am wondering why I can’t get a 1920x1080 display on my new Ubuntu installation when I can get it on my previous installation (which is still working but I can’t configure multiple screens)?
Also, do you think it would be possible to configure multiple screens using a docking station with the 4th Gen Core Processor Integrated Graphics Controller?

6

Please uninstall the nvidia driver, check if you can disable the nvidia gpu in bios. Then remove the “nomodeset” kernel parameter, delete /etc/X11/xorg.conf.
nomodeset kills the intel gpu which then only runs on frambuffer with a minimal resolution.

7

Ok thanks. I’ll try that a bit later.
Thank you for all the information anyway, you saved me a lot of time trying to fix an unsolvable problem with Linux commands when it’s really just the hardware’s fault.