Unable to flash Jetson

[SlobodyanyukD]

I have tried to flash 2 different Jetson TX2s and a Xavier AGX.
Currently my main issue with the Xavier AGX error “reading board information failed” I was changing things in the setup and have gotten the error that my device is not in recovery mode. I hold the center button and press the restart button to get into recovery mode and the SDK manager detects the device but fails to flash it.
My setup:
Dual boot laptop with new Ubuntu 18 install.
AGX has NVME drive
I am connecting my laptop to the AGX USB C port on the opposite side of the other ports.
My AGX info:
P2888: 900-82888-0040-000
Am trying to install JetPack OS 4.6.4 (trying to create cluster with some TX2s and Nanos)

The AGX has OS installed but I want to start fresh and make sure I have the newest OS version that is compatible with all devices.
Is there a way to put OS and SDK installer on a USB and install from USB to SD Card, SATA drive, and/or NVME(depending on the Jetson Device)?

[kayccc]

Moving to AGX Xavier forum for the support, for TX2 issue, please open another topic at TX2 forum: Latest Jetson & Embedded Systems/Jetson TX2 topics - NVIDIA Developer Forums

[DaveYYY]

Dump the flashing log and serial console log, please.
Don’t just give cropped text.

[SlobodyanyukD]

This is the export from SDK manager
SDKM_logs_JetPack_4.6.4_Linux_for_Jetson_AGX_Xavier_modules_2023-12-06_00-06-02.zip (157.8 KB)

How do I get serial log?

Also here is a screenshot of my device selection

error I get sometimes

and lsusb command result

And I tried different usb cables and ports on my laptop. My laptop is a Q501LA (ASUS-Ultrabook), which has USB 3 for all USB, idk if that causes an issue. Maybe I need a drive of some sort?

[DaveYYY]

NVIDIA Jetson Xavier - Serial Console

[SlobodyanyukD]

I don’t see any /dev/ttyUSB# directories. lsusb command shows Nvidia in Bus 001 Device 009

[DaveYYY]

Connect a micro USB cable and power on the device.
This is separate from the USB-C cable used for flashing.

[SlobodyanyukD]

This one doesn’t have a micro USB or a secondary USB-C port.
I also took it apart to make sure they’re not hidden somewhere, and they’re not.

I have a microSD slot instead of the Micro USB it seems

[DaveYYY]

OK, so looks like you are using a custom carrier board from some third-party vendors.
Then please contact the board vendor for help.
Even if the “reading board information failed issue is solved, you may still not be able to flash the device because the BSP from SDK Manager is only targeted for DevKits from NVIDIA, and maybe incompatible with your device.

[SlobodyanyukD]

1. How do I find out vendor?
2. I believe I flashed it before, using SDK manager. I think it would be at least 6 months ago.

[DaveYYY]

You should know where you bought this device from…

[SlobodyanyukD]

I bought it months ago and it was 2nd hand. I was able to flash it before. Can I load a usb with OS to boot device from and install like a regular PC? Just using Nvidia OS though.

[DaveYYY]

NO.
Maybe the board is somehow dead.
It’s hard to proceed if you cannot capture serial console log.

[linuxdev]

Do you have a high res image of the bottom of the circuit board? I’m wondering if the silkmask shows either (A) the manufacturer of the carrier board, or (B) a serial UART header (which would allow serial console).