Unable to reinstall RTX Renderer

I had issues launching RTX Renderer so i tried a couple solutions and then uninstalled and reinstalling has an error so i tried using the cleanup tool to no avail. It tells me this and i cannot reinstall RTX Renderer because it says the files are open, probably from the telemetry sender
There were errors that may need to be fixed manually:
Unable to delete file: C:\Users\zombe\AppData\Local\ov\pkg\deps\b0918562af0660f971c29f7f82590553\kit\exts\omni.kit.telemetry\omni.telemetry.transmitter\carb.crashreporter-breakpad.plugin.dll
Unable to delete file: C:\Users\zombe\AppData\Local\ov\pkg\deps\b0918562af0660f971c29f7f82590553\kit\exts\omni.kit.telemetry\omni.telemetry.transmitter\carb.dictionary.plugin.dll
Unable to delete file: C:\Users\zombe\AppData\Local\ov\pkg\deps\b0918562af0660f971c29f7f82590553\kit\exts\omni.kit.telemetry\omni.telemetry.transmitter\carb.dictionary.serializer-json.plugin.dll
Unable to delete file: C:\Users\zombe\AppData\Local\ov\pkg\deps\b0918562af0660f971c29f7f82590553\kit\exts\omni.kit.telemetry\omni.telemetry.transmitter\carb.dictionary.serializer-toml.plugin.dll
Unable to delete file: C:\Users\zombe\AppData\Local\ov\pkg\deps\b0918562af0660f971c29f7f82590553\kit\exts\omni.kit.telemetry\omni.telemetry.transmitter\carb.dll
Unable to delete file: C:\Users\zombe\AppData\Local\ov\pkg\deps\b0918562af0660f971c29f7f82590553\kit\exts\omni.kit.telemetry\omni.telemetry.transmitter\carb.settings.plugin.dll
Unable to delete file: C:\Users\zombe\AppData\Local\ov\pkg\deps\b0918562af0660f971c29f7f82590553\kit\exts\omni.kit.telemetry\omni.telemetry.transmitter\carb.tokens.plugin.dll
Unable to delete file: C:\Users\zombe\AppData\Local\ov\pkg\deps\b0918562af0660f971c29f7f82590553\kit\exts\omni.kit.telemetry\omni.telemetry.transmitter\omni.structuredlog.plugin.dll
Unable to delete file: C:\Users\zombe\AppData\Local\ov\pkg\deps\b0918562af0660f971c29f7f82590553\kit\exts\omni.kit.telemetry\omni.telemetry.transmitter\omni.telemetry.transmitter.exe
Unable to delete Directory: C:\Users\zombe\AppData\Local\ov\pkg
Unable to delete file: C:\Users\zombe.nvidia-omniverse\logs\omni.telemetry.transmitter.log
Unable to delete file: C:\Users\zombe.nvidia-omniverse\logs\Kit\RTX Remix\2024.2\kit_20240323_160557.log
Unable to delete Directory: C:\Users\zombe.nvidia-omniverse\logs

@zombeboz i am just an OV user, but does the error come up when trying to install RTX remix? perhaps you could also upload the .log file located in the following directory:

C:\Users\zombe\.nvidia-omniverse\logs

in addition, could you mention your hardware specs?

i booted up in safe mode and was able to run the cleanup tool and get rid of them. Thanks for reaching out to help though!

1 Like

Great to hear. Yes next time you can just go to Task Manager and end all of the threads begining with “omni” and that will “release” these files from being “locked”.