How to Report an issue with Omniverse

Omniverse General Discussion
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Getting Help for Technical Issues

The best place for getting help with any technical issues is through our Omniverse development forums (you are here!)

Log Directories

  • Console Logs: For reference, the location where logs are stored on your machine can be accessed by clicking on the folder icon in the Console tab:
  • Omniverse Logs: C:\Users\<USERNAME>\.nvidia-omniverse\logs
  • Nucleus Logs: %HOMEPATH%\.nvidia-omniverse\logs
  • Connector Logs: C:\Users\<USERNAME>\Documents\Omniverse\<CONNECTORNAME>
  • Cache Output Logs:
    • Locate your cache folder:
      C:\Users\<USERNAME>\AppData\Local\ov\pkg\<CACHE_VERSION>
    • Find and run the omni-cache-service.exe inside your cache folder
    • Capture Cache Output (or screenshot).
  • Omniverse Drive logs: C:\Users\<USERNANE>\AppData\Local\NVIDIA Corporation\Omniverse\logs\Drive

Helpful Troubleshooting Tools

  • Omniverse System Monitor
    • On Windows, type Omniverse System Monitor into the search bar and hit Enter
    • Also found at :
      C:\Users\<USERNAME>\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\NVIDIA Corporation
  • Omniverse Cleanup-Tool

Troubleshooting Documentation

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