How to Report an issue with Omniverse

Getting Help for Technical Issues

The best place for getting help with any technical issues is through our Omniverse development forums (you are here!)

Log Directories

  • Console Logs: For reference, the location where logs are stored on your machine can be accessed by clicking on the folder icon in the Console tab:
  • Omniverse Logs: C:\Users\<USERNAME>\.nvidia-omniverse\logs
  • Nucleus Logs: %HOMEPATH%\.nvidia-omniverse\logs
  • Connector Logs: C:\Users\<USERNAME>\Documents\Omniverse\<CONNECTORNAME>
  • Cache Output Logs:
    • Locate your cache folder:
      C:\Users\<USERNAME>\AppData\Local\ov\pkg\<CACHE_VERSION>
    • Find and run the omni-cache-service.exe inside your cache folder
    • Capture Cache Output (or screenshot).
  • Omniverse Drive logs: C:\Users\<USERNANE>\AppData\Local\NVIDIA Corporation\Omniverse\logs\Drive

Helpful Troubleshooting Tools

  • Omniverse System Monitor
    • On Windows, type Omniverse System Monitor into the search bar and hit Enter
    • Also found at :
      C:\Users\<USERNAME>\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\NVIDIA Corporation
  • Omniverse Cleanup-Tool

Troubleshooting Documentation