Jetson AGX Orin will not start when the monitor is power on

Autonomous Machines Jetson & Embedded Systems Jetson AGX Orin
#1

Hi everyone,

I’ve been working with a Jetson AGX Orin 64 GB. I flashed the board with Jetpack Developer Preview 5.0 using the SDK Manager.

I connected the Orin using a monitor that supports 4K resolution with a DisplayPort-DisplayPort interface. When the monitor is connected and is powered on, the Jetson Orin does not boot and shows up the following message in the boot log messages. See attached a reboot log messages at the end of the post.

��ERROR:   Exception reason=0 syndrome=0xbe000411
ERROR:   **************************************
ERROR:   RAS Uncorrectable Error in IOB, base=0xe010000:
ERROR:          Status = 0xe4000612
ERROR:   SERR = Error response from slave: 0x12
ERROR:          IERR = CBB Interface Error: 0x6
ERROR:          MISC0 = 0x44020040
ERROR:          MISC1 = 0x5dd4860000000000
ERROR:          MISC2 = 0x0
ERROR:          MISC3 = 0x0
ERROR:          ADDR = 0x8000000013800800
ERROR:   **************************************
ERROR:   sdei_dispatch_event returned -1

The monitor model that I am connecting to the Orin is:

ModelName "DELL S2817Q"

Also, Xorg.0.log messages show the following information:

[  1319.125] (II) NVIDIA(0): Setting mode "DP-0: nvidia-auto-select @3840x2160 +0+0 {AllowGSYNC=Off, ViewPortIn=3840x2160, ViewPortOut=3840x2160+0+0}"
[  1319.398] (--) NVIDIA(GPU-0): DELL S2817Q (DFP-0): connected
[  1319.399] (--) NVIDIA(GPU-0): DELL S2817Q (DFP-0): Internal DisplayPort
[  1319.399] (--) NVIDIA(GPU-0): DELL S2817Q (DFP-0): 2380.0 MHz maximum pixel clock

Find attached the complete Xorg.0.log messages at the end of the post.

Question1: Has anyone else encountered this kind of problem with the monitor cable at startup?
Question2: Is there any solution to solve this problem and avoid turning off the monitor every time when the Orin booting or rebooting?

Thanks.

reboot_log_with_monitor_on.txt (25.9 KB)
Xorg_0_log.txt (40.9 KB)

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#2

I’m having the same symptoms. I’m using an LG 27UD68-P (also 4k) connected through displayport. Disconnecting it allowed the device to boot.

#4

Couldyou try with JetPack 5.0.1 DP verson?
We have a “Monitors with a DP++ interface are not supported.” issue fixed.

#5

Hi Kayccc

I can not try with JetPack 5.0.1 DP version at this moment. But I will try as soon as possible.

Thank you for your answer!

#6

FWIW: I was using 5.0.1 DP when I encountered this.

I’m also having a similar issue where the display and USB devices become completely unresponsive after logging out the user in the GUI environment. Once this happens, the device is still accessible through SSH, but shutdown/reboot never complete. I have to use the hardware reset button (and remember to disconnect the displayport)

#7

I was able to fix the UEFI binary and solve the boot problem with the 4K monitor. Please refer to this page.

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#9

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