Keyboard and mouse is not working on Jetson ORIN 64gb development kit

We are using Jetson ORIN 64gb development kit, 2 days it worked fine
today Keyboard and mouse is not responding, power is also ‘ON’ state. It is not able to enter login credentials as well for moving forward
What could be the issue?? Kindly help us to resolve the issue

You will want to provide a serial console boot log. This also happens to have a login prompt, so if the Jetson boots far enough, then this also offers a method of repair. You’ll also want to provide the release version used, and if networking is available, then whether or not ping or ssh works.

Hi, We have connected Jetson orin board with GPU through serial communication(ssh) . please find the below image for your reference

Kindly provide us how to get the serial console boot log?? Please revert back with immediate solution

We don’t use a screenshot to check issue.

Please share your full dmesg from your jetson and attach it here as a text file.

  1. Please find the dmesg file for your reference
    dmesg.txt (74.7 KB)

  2. Please find the syslog file
    $ sudo dmesg -f syslog
    [ 13.143455] systemd-journald[307]: Received client request to flush runtime journal.

NOTE: My issue is mouse and keyboard are not working after jetson power ON - Kindly guide us to resolve the issue ASAP


I doubt about what you are talking about exactly.

The log tells your keyboard got detected by usb driver.

[ 9.733932] usb 1-4.1: New USB device found, idVendor=0d62, idProduct=910e, bcdDevice=33.02
[ 9.742988] usb 1-4.1: New USB device strings: Mfr=0, Product=2, SerialNumber=0
[ 9.749393] pci_bus 0004:01: busn_res: [bus 01-ff] is released
[ 9.757107] usb 1-4.1: Product: HP USB Business Slim Keyboard

And also the mouse

[ 10.708209] input: PixArt Lenovo USB Optical Mouse as /devices/platform/3610000.xhci/usb1/1-4/1-4.2/1-4.2.1/1-4.2.1:1.0/0003:17EF:608D.0003/input/input4

What is the result of lsusb from your device?

What did you see on your screen?

I want to add a note: There is another driver, beyond what you are thinking about, involved when running in the GUI. This driver dynamically loads in the X server itself, and lives in user space (it isn’t a kernel driver in the usual sense). This excerpt is not from a Jetson, but illustrates, and is from Ubuntu 20:

[    10.951] (II) Module ABI versions:
[    10.951]    X.Org ANSI C Emulation: 0.4
[    10.951]    X.Org Video Driver: 24.1
[    10.951]    X.Org XInput driver : 24.1
[    10.951]    X.Org Server Extension : 10.0

The above lists the binary interface version for several dynamically loadable drivers. The video driver is the NVIDIA GPU, the XInput driver is for mouse and keyboard. I’m thinking the failure is in that driver, and not in failure to recognize the mouse or keyboard.

If you look at the logs (text mode console should work, so should ssh and serial console), then while the system is running you can find the Xorg log. The log listed via this command will be the log of interest:
ls -ltr /var/log/Xorg.*.log | tail -n 1

Can you attach that log to the forum?

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