Hello Nvidia support team,
My Jetson AGX Xavier was damaged in a fall. The dense contact points between the motherboard and the heatsink have disconnected. Additionally, three pins on the outward-facing side of the motherboard, which were originally soldered to a header, have also broken off.
I would like to request an RMA, as this particular model of Xavier is no longer available for purchase.
Due to it was damaged by a fall, not sutre if ab le to do RMA,
Please try to contact with RMA team, see Jetson FAQ | NVIDIA Developer
Thanks for your response! Actually I contacted your RMA team first and the agent asked me to publish a topic here. Please let me know who I should contact for RMA or repair. Thanks in advance!
The forum is to support techincal issue, and triage whether it;s HW problem for RMA.
But yours is damaged by a fall, I don’t know if the RMA team can support to do the repair, you should discuss with them.
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