New Jetson AGX Orin dev kit 64G fails to boot

Autonomous Machines Jetson & Embedded Systems Jetson AGX Orin
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1

I purchased a brand new Jetson AGX Orin dev kit 64G from this link recently:
https://www.arrow.com/en/products/945-13730-0057-000/nvidia

Here is a photo of the module:

2a4407099e837464a9a90fdcbac257aa052a1c22_2_750x1000
2a4407099e837464a9a90fdcbac257aa052a1c22_2_750x1000750×1000 260 KB

After receving the module, it fails to boot with pre-flashed L4T. So I followed instructions here to re-flash the eMMC using ubuntu 20.04 (I followed Optional Flow with Host Linux PC):

The cables connected during flashing are:

  • power - usb type c
  • flash - usb type c
  • serial console log - mini usb

Note: no other peripherals were connected, ie, no monitors, no external storage, no wireless/wired keyboard/mouse.

After flash was successful using latest SDKmanager, the module is still not booting up.

Here is the flash log from SDKmanager
SDKM_logs_JetPack_5.1.1_(rev._1)_Linux_for_Jetson_AGX_Orin_modules_2023-05-02_18-03-28.zip (133.7 KB)

Here is the serial console log captured using minicom during and after flash process:
minicom_no_peripheral_sdkmanager.cap (204.0 KB)

Here are some SDKManager configurations during flashing for quick overview:

vmware_jo4DeCpKRE
vmware_jo4DeCpKRE1920×1232 97.8 KB

vmware_aqAueX9B78
vmware_aqAueX9B781920×1241 115 KB

cc: @KevinFFF @WayneWWW

I have tried some other options:

2

Hi,

Is there any other jetson orin device on your side that can test too?

4

This is the first Jetson device I have ever purchased. So no other orin device are available to me. By the way, I’m in Australia.

5

Need some take to check your issue. Will update later.

6

Sure, thanks. Let me know if there is anything i can do to help.

9

Hi jian.guo,

Do you have other AGX Orin devkit to verify?
It seems the DDR unstable and it should be a RMA cadidate.

10

sorry, i dont have another orin unit. Think arrow.com only has 7 days return policy. My purchase was more than a month now. Is there any repair shop i can try in Melbourne, Australia?

11

Okay I’ve submitted a RMA form to arrow electornics. Think my unit is still within 30 days seller warrants.

Please do let me know if there is a way to fix it, so I don’t have to go through the international return process.

12

@KevinFFF @WayneWWW

hi, I’m still waiting on response from arrow.

Meanwhile, I’ve managed to boot into kernel linux after modifying bios L4T boot mode from extLinux to kernel partition. But only succeeded once.

Is there any way I can help confirm that it’s unstable DDR issue? Is there a way to reduce DDR rates? Or upgrade carrier board firmware maybe?

13

We analyze the kernel panic from your serial console log and it seems like the DDR issue.
It could not be recovered by firmware update so that we suggest you to RMA this board.

We’ve also verified Jetson AGX Orin dev kit 64G could be flashed through SDKM and boot up without issue.

14

Thanks Kevin.

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