If I launch the app from command line, I get crashreport.gui.exe - system error The code execution cannot proceed because carb.dll was not found. (see screenshot below)
Computer / System Environment
OS Microsoft Windows 10
GPU - NVIDIA RTX A6000
Applications used - USD Composer - 2023.2.5
the Logs zip file has also been uploaded.
Ok, so as stated that is the wrong driver. If you follow that document link it requires 537.70 (RTX/Quadro) so you would need to fully clean off those drivers and downgrade. Official Drivers | NVIDIA
I have installed the specific one (see screenshot). And the versions of USD Composer 2023.2.2 and 2023.2.5 are both still crashing (see screenshots below).
Has this ever worked before or no ? Ok so can you try going into your “OV” folder and you should see three folders, cache, data and pkg. Delete the first two, cache and data. Then restart your machine. Try that.
If that does not work then I would suggest you do a complete ov flush.
I have tried the first option; deleting the cache and data folders, still didn’t resolve the issue.
Can you please guide how to do a complete OV flush?
Check that all these folders are completely removed:
C:\Users\USER\AppData\Local\ov
C:\Users\USER.nvidia-omniverse
C:\Users\USER\AppData\Roaming\omniverse-launcher
C:\Users\USER\AppData\Local\omniverse-launcher-updater
It must be your Intel UHD graphics card. It is blocking our software. You have this AND an A6000 card ? You need to disable your built in Intel UHD graphics card in the BIOS and completely turn it off, so you are just running a single A6000 card.
Hello Richard,
I did run the software on the single A6000 card, didn’t work. The USD composer 2023.2.5 and 2023.2.2 still keep crashing. I do plan to reinstall Windows 10 enterprise completely now. Do you think that would help?
No I do not think that will help much. You can try it, if its quick and easy and you don’t need to worry about disk content. Before you do that, did you disable the Intel Graphics card in the Bios ? Your system only shows a single A6000 card ? Are you sure you have it in the right SLOT 0 on the motherboard ? You have the correct amount of power going to the card right ? You have the extra power cable installed ?
Dear Richard,
yes, the windows reinstallation didn’t help. I have disabled the Intel Graphics card from Bios. The device manager shows a single A6000 card. Please see images attached for the GPU and find the crash logs attached.
Additionally, the workstation also keeps getting blue screen errors quite often. kit_20240828_084110.log (1.1 MB) System Monitor.log (8.1 KB) Cache.log (3.1 KB)
You have your Windows Username as “Sakshi-admin”. That is not a great windows username because you have a “-” in there. That could be causing Omniverse problems because it is considered a special character. Please try to make a new windows user called “Sakshi” and re-install and try that.
The log is FULL on internet errors. Cannot access this, cannot access that… Are you connected to the internet and not behind a corporate firewall ? You need complete and OPEN internet access to use Omniverse.
it is still crashing in the new user and I also tried changing the admin name without the ‘-’. that failed too.
It is not crashing with my other system in the same network and firewall settings. Since, it does not have the RTX card, I can’t use it further. I prefer to work of this workstation.
I guess to try to troubleshoot you could either put your rtx card in the other system or put that working hard drive in this system.
I have tried everything I can think of. If you have another machine that is working with omniverse at least that rules out a lot of general issues. But it does seem to me you still have a lot with a lot of connection issues. Are you connected with a hard wire cat 6 or is the workstation on WiFi ?
My only other suggestion is for you to try our brand new kit 106 version of all the templates, including composer, which we call the kit app template. You can download it and build it from here. Just follow the instructions.
