While using Jetson AGX Xavier Industrial module, Devices connected to it(mouse, keyboard) via USB Type C port are getting turned off automatically

Robotics & Edge Computing Jetson & Embedded Systems Jetson AGX Xavier
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1

Hi,
Below mentioned are error prints of Jetson after USB device like Mouse, Keyboard getting turned off in between testing.

desktop login: [ 46.210858] hrtimer: interrupt took 12540512 ns
[ 1888.884541] usb 1-2: device descriptor read/64, error -71
[ 1889.120563] usb 1-2: device descriptor read/64, error -71
[ 1889.492373] usb 1-2: device descriptor read/64, error -71
[ 1889.728360] usb 1-2: device descriptor read/64, error -71
[ 1890.248647] usb 1-2: Device not responding to setup address.
[ 1890.456608] usb 1-2: Device not responding to setup address.
[ 1890.664177] usb 1-2: device not accepting address 14, error -71
[ 1890.792678] usb 1-2: Device not responding to setup address.
[ 1891.000697] usb 1-2: Device not responding to setup address.
[ 1891.208216] usb 1-2: device not accepting address 15, error -71
[ 1891.208920] usb usb1-port2: unable to enumerate USB device

2

Is the base board a custom board made by you?

3

Thanks for responding back. I am using Industrial custom board.

4

Hi,

I mean did you make this custom board? Or you are using from 3rd party?

If you are using a board from 3rd party vendor, please contact with them about this issue.

5

Hi,

Yes, we only make this custom board.

6

Then please refer to document to modify device tree.

https://docs.nvidia.com/jetson/archives/r35.4.1/DeveloperGuide/text/HR/JetsonModuleAdaptationAndBringUp/JetsonAgxOrinSeries.html?highlight=universal#porting-the-universal-serial-bus

7

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