3dsmax connector can't export to nucleus server be it localhost or another external physical server address

Omniverse Connections & Data Exchange Omniverse Connectors
1

Hi Omniverse Team,

This week I encountered this issue of not being able to export from 3dsmax 2023 to nucleus server be it localhost or another physical server address which is strange. The error is fail to log in to server but I definitely have already login to the server based on me being able to navigate in both my localhost and external physical nucleus folders as seen in the screenshot. I wonder what is the cause of this ?

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Error in 3dsmax when i try exporting to nucleus

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2

I am sorry to hear this. From time to time there may be a sync issue with localhost and its authorization. Try the following steps:

  1. Close 3dsmax
  2. Log out of Launcher
  3. Log back in and make sure you can navigate to your localhost server in the launcher BEFORE starting 3dsmax."
  4. Start 3dsmax

If that does not work, level 2 would be to delete the localhost server shortcut (not actual localhost) and just recreate it.

If that fails to work maybe try uninstalling the 3dsmax connector and reinstalling, making sure to try to clean up the install files before re-installing.