Still not working with dual rtx 5000?

Omniverse Core Platform
1

Hello Nvidia,

I had not used omniverse in a while as it does not work on my machine without disabling one of my video cards. I thought it would be a good time to try if something changed since then, but I’m still getting this:

Is this something that’s on your radar?

Thanks,
Koen

“”"
[2.931s] [ext: omni.usd.schema.geospatial-0.0.0] startup

|---------------------------------------------------------------------------------------------|
| Driver Version: 572.16 | Graphics API: D3D12
|=============================================================================================|
| GPU | Name | Active | LDA | GPU Memory | Vendor-ID | LUID |
| | | | | | Device-ID | UUID |
| | | | | | Bus-ID | |
|---------------------------------------------------------------------------------------------|
| 0 | NVIDIA RTX 5000 Ada Generation | Yes: 0 | | 32241 MB | 10de | d80f0500.. |
| | | | | | 26b2 | 0 |
| | | | | | 1 | |
|---------------------------------------------------------------------------------------------|
| 1 | NVIDIA RTX 5000 Ada Generation | Yes: 1 | | 32241 MB | 10de | 041e0500.. |
| | | | | | 26b2 | 0 |
| | | | | | 41 | |
|=============================================================================================|
| OS: Windows 11 Enterprise, Version: 10.0 (23H2), Build: 22631, Kernel: 10.0.22621.5471
| Processor: AMD Ryzen Threadripper PRO 7975WX 32-Cores
| Cores: 32 | Logical Cores: 64
|---------------------------------------------------------------------------------------------|
| Total Memory (MB): 261511 | Free Memory: 216507
| Total Page/Swap (MB): 300423 | Free Page/Swap: 245268
|---------------------------------------------------------------------------------------------|
[2.943s] [ext: omni.kit.window.popup_dialog-2.0.24] startup
[3.001s] [ext: omni.usd_resolver-1.0.0] startup
[3.018s] [ext: omni.timeline-1.0.14] startup
2394-06-26T20:07:27Z [2,872ms] [Error] [carb.graphics-direct3d.plugin] SetNvShaderExtnSlotSpace() failed for slot: 9999, space: 0. status: -1
[3.027s] [ext: omni.kit.widget.nucleus_connector-2.0.1] startup
[3.050s] [ext: omni.resourcemonitor-107.0.1] startup
2394-06-26T20:07:27Z [2,901ms] [Error] [carb.graphics-direct3d.plugin] HRESULT: 0xffffffff
2394-06-26T20:07:27Z [2,901ms] [Error] [carb.graphics-direct3d.plugin] CreateHeap failed.
2394-06-26T20:07:27Z [2,901ms] [Warning] [gpu.foundation.plugin] Reaping thread purging all memory, this should only occur when the system cannot allocate more memory.
2394-06-26T20:07:27Z [2,902ms] [Error] [carb.graphics-direct3d.plugin] HRESULT: 0xffffffff
2394-06-26T20:07:27Z [2,902ms] [Error] [carb.graphics-direct3d.plugin] CreateHeap failed.
2394-06-26T20:07:27Z [2,902ms] [Error] [gpu.foundation.plugin] Texture creation failed for the device: 1.
2394-06-26T20:07:27Z [2,902ms] [Error] [gpu.foundation.plugin] rtx::resourcemanager::Context::init error: Creating placeholder textures failed.
2394-06-26T20:07:27Z [2,903ms] [Error] [gpu.foundation.plugin] Failed to initialize ResourceManager.
2394-06-26T20:07:27Z [2,906ms] [Error] [omni.gpu_foundation_factory.plugin] Failed to create any GPU devices for compatibility mode.
“”"

2

Yes that sounds pretty serious. It is saying there is something wrong with your second 5000 card. Or you need to update your video drivers. Can you start by updating to the very latest video drivers and this time, when you do, Select the “Clean Install” option and make sure it does a complete re-install.

Then I want you to run “nvidia smi” from the “cmd” panel and paste that in here so we can see.

Finally make sure you are running ONLY THE LATEST version of USD Composer which is not on Launcher. Launcher is now deprecated. You need to uninstall Launcher completely and then start fresh with our latest Kit App Template.

Warning, This will totally remove everything Omniverse from your system. All data, all cache, all apps, all settings.

To Uninstall the Omniverse Launcher on Windows, follow these instructions:

  1. Exit all kit apps

  2. Close the Launcher interface

  3. Right click on the “Green Launcher icon” down in the bottom right corner of the system tray and click “Exit”

  4. Start the “Add / Remove Programs” system for and select “Nvidia Omniverse Launcher”. Uninstall it.

  5. Start “Task Manager” and go to the “Details” tab. List by the “Name” column

  6. Look for all processes running that start with “omni” with a green icon. These are Omniverse processes. If you have none running, ignore this.

  7. Right click on each one of them and use the “End Task”. If you have none running, ignore this.

  8. Delete ALL of following folders, if you find them:
    c:/users/USER/appdata/local/ov
    c:/users/USER/appdata/local/omniverse-launcher-updater
    c:/users/USER/appdata/roaming/omni-launcher
    c:/users/USER/.nvidia-omniverse
    c:/users/USER/documents/kit
    c:/users/USER/documents/omniverse

  9. Restart your computer

To download and build the latest Composer and other templates go to:

Or better still just follow these instructions: (Windows)

1. Download "git" from https://git-scm.com/downloads
2. Download "git Large File Storage from https://git-lfs.com/
3. Start a windows command console by using running "cmd" from the Windows Start menu
4. Navigate to where you want to install the kit app template folder
5. Copy and run "git clone https://github.com/NVIDIA-Omniverse/kit-app-template.git"
6. run "cd kit-app-template"
7. run "repo.bat template new"
8. run "repo.bat build"
9. run "repo.bat launch"
3

That’s what I did today, a full install from scratch, I also update my drivers regularly. All applications work perfectly fine with both these cards, cycles and karma are fine rendering using both. It’s only omniverse that is causing issues. Last time I spent a few days trying to debug. I was hoping something got fixes in omniverse but it looks like it’s still broken.

I’ll check in again in another few months, thanks.

koen

4

You don’t have them connected with NVlink do you? Because that would cause the issue. We don’t support that.

5

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