Isaacsim: multiple ICD found, unable to launch isaacsim

[yan22]

Isaac Sim Version

4.5.0
4.2.0
4.1.0
4.0.0
4.5.0
2023.1.1
2023.1.0-hotfix.1
Other (please specify):

Operating System

Ubuntu 22.04
Ubuntu 20.04
Windows 11
Windows 10
Other (please specify):

GPU Information

• Model: GeForce RTX 4060 Laptop GPU
• Driver Version: 572.70

Topic Description

Detailed Description

Trying to install Isaac sim following the instructions from this link: Workstation Installation — Isaac Sim Documentation

Then I tried to launch Isaacsim, which is when I encountered the errors.

I’m running a laptop with a iGPU and a dGPU. Have found various forums and tried their solutions with no success. Have attached dump logs.

Steps to Reproduce

1. followed installation instructions for isaacsim

Error Messages

2025-03-09 02:26:50 [5,704ms] [Error] [gpu.foundation.plugin] Multiple Installable Client Drivers (ICDs) are found for the same GPU on the system. This causes the same GPU to be reported multiple times by more than one driver and leads to instability or crash.
For Windows, a clean driver reinstallation may be required. It might also happen after connecting with some certain remote desktop applications.

…

|---------------------------------------------------------------------------------------------|
| Driver Version: 572.70        | Graphics API: Vulkan
|=============================================================================================|
| GPU | Name                             | Active | LDA | GPU Memory | Vendor-ID | LUID       |
|     |                                  |        |     |            | Device-ID | UUID       |
|     |                                  |        |     |            | Bus-ID    |            |
|---------------------------------------------------------------------------------------------|
| 0   | NVIDIA GeForce RTX 4060 Laptop.. |        |     | 7957    MB | 10de      | b3ea9c04.. |
|     |                                  |        |     |            | 28e0      | 0b1451b2.. |
|     |                                  |        |     |            | 1         |            |
|---------------------------------------------------------------------------------------------|
| 1   | Intel(R) Iris(R) Xe Graphics     |        |     | 16245   MB | 8086      | d7820100.. |
|     |                                  |        |     |            | a7a0      | 8680a0a7.. |
|     |                                  |        |     |            | N/A       |            |
|---------------------------------------------------------------------------------------------|
| 2   | Intel(R) Iris(R) Xe Graphics     |        |     | 16245   MB | 8086      | a5440b00.. |
|     |                                  |        |     |            | a7a0      | 8680a0a7.. |
|     |                                  |        |     |            | N/A       |            |
|---------------------------------------------------------------------------------------------|
| 3   | Intel(R) Iris(R) Xe Graphics     |        |     | 16245   MB | 8086      | c0080200.. |
|     |                                  |        |     |            | a7a0      | 8680a0a7.. |
|     |                                  |        |     |            | N/A       |            |
|=============================================================================================|
| OS: Windows 11 Home, Version: 10.0 (24H2), Build: 26100, Kernel: 10.0.26100.3194
| Processor: 13th Gen Intel(R) Core(TM) i9-13905H
| Cores: 14 | Logical Cores: 20
|---------------------------------------------------------------------------------------------|
| Total Memory (MB): 32491 | Free Memory: 17130
| Total Page/Swap (MB): 55019 | Free Page/Swap: 38453
|---------------------------------------------------------------------------------------------|
2025-03-09 02:26:50 [5,963ms] [Error] [omni.gpu_foundation_factory.plugin] Failed to create any GPU devices, including an attempt with compatibility mode.

Screenshots or Videos

Additional Information

What I’ve Tried and didn’t work

• Have tried reinstalling Isaac sim
• have tried launching from omniverse launcher - actually can’t install Isaac sim on there anymore, only an external link to Isaac sim binary downloads despite a message saying Isaac sim 4.5 is the last supported install
• Have tried installing 537.58 driver
• Have ran the compatibility checker and it correctly detected the GPU. - see attached for logs
• Have tried to disable iGPU driver, but my laptop freezes so that’s not an option.

Related Issues

Failed to create GPU for compatibility mode

Hi Everyone, I use to have one RTX A4000, and it was working fine. I added a second RTX A4000, updated the driver to the latest, and now I can’t open any application from the Omniverse Launcher anymore. I get an error message “Failed to create any GPU devices for compatibility mode”. However, according to the NVIDIA control panel, both my GPUs are up and running. I am on Windows 11. Any idea on what is happening? [error omniverse] [Nvidia control panel]

Isaac Lab | Fails to run tutorials\00_sim\create_empty.py | conflicting gpu...

Additional Context

Laptop running windows 11, intel IGPU and nvidia dGPU.
sanitised_compatibility_checker_log.txt (87.2 KB)
sanitised_isaacsim_log.txt (9.4 KB)

[yan22]

sanitised_isaacsim_no_vulkan_log.txt (50.7 KB)

Looking through the logs, I have found a temp fix by turning off vulkan

1. navigate to C:\isaacsim\apps
2. open isaacsim.exp.full.kit in text editor
3. navigate to settings.app section and change vulkan from true to false.
4. save and restart the app

Not sure how performance is impacted by this change, but looking at the GPU util rate, it seems like it’s at least using the GPU

See attached for successful logs

Some commentary from the support team on this temp solution and whether it would affect performance would be appreciated!

[VickNV]

Please check if the solution in Cannot Run Isaac Sim using Standalone Workflow is helpful.

[VickNV]

Please also refer to Isaacsim 4.5 crash and try installing a recommended driver version.

[VickNV]

@yan22 does installing the recommended driver version resolve this issue?

[tsosnoski]

Hi Yan22,

I’ve been struggling with a similar issue for some time now. I’m on Windows 11 with a 4090 (laptop). I tried your trick of turning vulkan off (vulkan=false). If I make that change I can get Isaac Sim running.

I’m curious if that was your final fix or did you find a different solution?

I can also get it to run by disabling my intel gpu in the device driver, but it runs extremely poorly. Isaac Sim runs at 3 frames / sec with nothing in my scene after I disable it. So I’m not longer taking that approach.

[yan22]

Hey all

@VickNV none of the above resolved that issue unfortunately.

@tsosnoski that fix, as you’ll find, may introduce other unrelated bugs. I’ve had to resort to spinning up a cloud VM for this instead. Which is not ideal. Since you’ve got a powerful laptop, I’d recommend running it in a VM. you’ll probably take a nominal 10% performance hit, but you’ll be able to get nvidia GPU passthrough and it’ll be much easier to dev on.

[aymen.bahri]

for people that have meta quest link installed, a workaround is to disable meta virtual monitor ,disabling also the integrated graphics might solve the problem