Login to SDK Manager

alexandra.tran · July 6, 2020, 4:42pm

Dear Nvidia,

With my developer account, I cannot login to the Nvidia SDK Manager (even though I can login to the website). It would be much appreciated if you could assist as soon as possible.

Cheers

TomNVIDIA · July 7, 2020, 4:49am

Hi @alexandra.tran,

I have forwarded this to our engineers for a look into your account.
Thanks for your patience.

Tom

FredPatton · July 7, 2020, 4:16pm

Hi Alexandra. Can you please share what you are seeing? What specific error are you getting?

Fred

alexandra.tran · July 8, 2020, 1:00pm

When I enter the username and password the following error appears: Incorrect email or password.
I am confident that the credentials are correct because I successfully login to this website.

alexandra.tran · July 8, 2020, 1:09pm

I also tried with a different Nvidia account, but the same problem persists.

FredPatton · July 8, 2020, 6:20pm

Can you please verify that in SDK Manager, you are logging in through “NVIDIA DEVELOPER” tab and not “NVONLINE” tab?

alexandra.tran · July 8, 2020, 6:31pm

Yes absolutely, I’m definitely trying to login via the Nvidia Developer tab.

changbins · July 9, 2020, 2:09am

Hi Alexandra, can you package and upload the ~/.nvsdkm folder for further investigation?

changbins · July 9, 2020, 2:32am

In addition, are you behind a proxy server?

alexandra.tran · July 9, 2020, 5:11pm

Yes corporate proxy server

alexandra.tran · July 9, 2020, 9:19pm

Would you have any advice for dealing with the proxy server (eg accessing the program from terminal)? Would it be possible to download the SDK on a Windows PC and transfer it to the Linux for installation? Sorry I’m very new to this.

changbins · July 10, 2020, 7:19am

Hi Alexandra,
There is an issue when login via proxy, we are working on a fix for the issue. Will post you when the new build of SDK Manager client is ready.

changbins · July 17, 2020, 12:26am

Hi,
Could you download the lastest sdkm build 1.2.0.6738 from NVIDIA SDK Manager | NVIDIA Developer, and check if it resolves your issue?

Thanks,
Changbin

alexandra.tran · July 21, 2020, 10:36am

Thank you for releasing a new sdk manager.
Unfortunately, I am receiving the message ‘Unable to connect. Check your internet / proxy settings’

alexandra.tran · July 21, 2020, 10:39am

It works now.
From command line, I circumvented the proxy ‘export http_proxy=’
Thanks for your help!

changbins · July 22, 2020, 2:57am

Glad to see the issue is now resolved:)

alexandra.tran · August 7, 2020, 6:20pm

Hi NVIDIA,
Thank you for your assistance.
There still remains one issue.
When I attempt to flash the target hardware (Jetson TX2), the installation fails due to ‘VPI on Host: Failed to query debian packages details (host)’.
Is this an issue with the proxy server?

TomNVIDIA · August 7, 2020, 6:30pm

Hi @alexandra.tran,

Please start a new topic in the Jetson forum, as this section is not monitored by support staff.

Thanks,
Tom